Associate Systems Analyst

3 days ago

One North, Singapore Synapxe Full time $60,000 - $180,000 per year
Position Overview

Our intergration services team is hiring a junior IT support analyst to provide guidance and technical support

Role & Responsibilities
  • Virtualization Platforms: Familiarity with tools like Nutanix, VMware or Hyper-V is helpful, but you can learn on the job
  • Systems Administration: Basic knowledge of Windows and Linux is mandatory
  • Networking Basics: Understanding concepts like TCP/IP and firewalls is a good to have skills
  • Monitoring and Maintenance: You'll learn how to monitor cloud systems (like AWS and Azure) and perform maintenance tasks as you gain experience
  • Service Level Maintenance: Good to have knowledge in performing regular maintenance tasks to meet service level objectives
  • Documentation: Keeping records and following guidelines is important, and you'll learn the best practices as you go
  • Ticketing Systems: Proficiency in using ticketing systems like ServiceNow and Jira is important for managing support queries and ensuring timely resolution of issues
Requirements
  • 2-4 years of IT Experience (Systems Engineering, Systems Administration (windows, Linux)
  • Degree/Diploma in Information Technology or relevant field
  • Confident in troubleshooting
  • Good analytical, problem-solving, and communication skills
  • High-quality service and customer satisfaction
  • Innovative, proactive, and capable of working independently while collaborating with teams
  • This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs
  • The position will be based in an office environment, with occasional remote troubleshooting responsibilities for interface connectivity issues
Apply Now

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