IT & NOC Support Specialist (Leading Media Industry)

4 days ago

One North, Singapore I.T. Generation Full time $36,000 - $46,800 per year
IT Support & Infrastructure Specialist (Media Industry)

Location: One-North, Singapore

Salary Range: SGD 4,500 – 4,900 per month

Employment Type: 2-Year Renewable Contract


About the Role

Join one of Singapore's most recognized and dynamic organizations in the media and entertainment technology sector, where innovation meets large-scale enterprise IT.

As an IT Support & Infrastructure Specialist, you will play a key role in maintaining the organization's mission-critical IT systems, ensuring smooth operations across its offices, studios, and data center facilities. This position offers a rare opportunity to work in an exciting environment that blends technology, creativity, and real-time broadcast operations.

You'll provide Level 2 deskside support, maintain infrastructure performance, and contribute to continuous improvement initiatives across a fast-moving, tech-driven environment.


Key Responsibilities
  • Deliver Level 2 on-site technical support for hardware, operating systems, enterprise applications, and telephony systems.
  • Manage incidents and service requests according to ITIL standards, ensuring proper escalation and documentation.
  • Maintain local IT infrastructure, including telecom equipment, end-user systems, backup services, and data center facilities.
  • Perform monitoring, reporting, and preventive maintenance to ensure optimal performance and uptime.
  • Support data center operations, including power, cooling, and UPS coordination with facilities teams.
  • Manage and track IT assets to maintain an accurate hardware and software inventory.
  • Execute regular data backup procedures in line with security policies and compliance standards.
  • Support cyber response activities and coordinate with internal Cyber Defense and global IT teams.
  • Collaborate on IT projects, system rollouts, and upgrades within broadcast and enterprise environments.
  • Provide VIP support with discretion, professionalism, and excellent communication.
  • Maintain and enhance internal documentation, SOPs, and service guides.

Requirements
  • Diploma or Degree in Information Technology, Computer Science, or related field.
  • Minimum 3 years of IT support or systems administration experience in an enterprise environment.
  • Strong knowledge of ITIL processes (Incident, Problem, Request Fulfilment).
  • Proficient in ServiceNow, Jira, and Confluence for ITSM and documentation.
  • Hands-on troubleshooting skills for both hardware and software.
  • Familiarity with data center operations (power, cooling, UPS systems).
  • Excellent communication and customer service skills, with the ability to support Mandarin-speaking users confidently due to client and stakeholder requirements.
  • Certifications such as ITIL Foundation, CompTIA A+ / Network+, or CDCP are advantageous.
  • Must be eligible to work in Singapore (no visa sponsorship provided).

Why Join This Opportunity

This position offers more than just technical challenges — it provides exposure to cutting-edge media and enterprise technologies within a renowned creative organization.

You'll be part of a team that ensures uptime for systems supporting content creation, broadcasting, and digital delivery — a role where your contribution directly impacts millions of viewers and users daily.


Job Details

Work Location: One-North, Singapore

Working Hours: 5 days a week, office hours (onsite role)

Salary Range: SGD 4,500 – 4,900 per month

Visa Sponsorship: Not available


How to Apply

If you're a hands-on IT professional who thrives in a high-performance, creative technology environment,

Apply directly via JobStreet to join our team at I.T. Generation and take your career to the next level.

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