Senior Service Manager

4 days ago

One North, Singapore Synapxe Full time $120,000 - $200,000 per year

Position Overview

Senior Service Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed. You are the subject matter expert in technology and/or business domain.

You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and compliance to SLAs, KPIs and metrics relating to service performance and operations performance. You should possess strong analytical skills in the completion of service operations related activities and are responsible for tracking and analyzing important reports covering service performance metrics and operations activities.

Role & Responsibilities

  • Serve as a Subject Matter Expert to enhance the organization's capability in applying service operations and maintenance frameworks effectively
  • Implement response and recovery plans focused on improving service recovery processes
  • Assist senior leaders in disaster recovery planning and related activities
  • Lead internal and third-party service provider review meetings to discuss performance, service improvements, quality, and processes
  • Troubleshoot and resolve service health issues, coordinating with relevant parties to eliminate impediments impacting service performance
  • Organize system activities, including planned maintenance events, system backup processes, and disaster recovery drills
  • Support and assist in high-severity incidents, facilitating problem management meetings
  • Develop operational support material blueprints for application disciplines, ensuring they are concise and comprehensive, covering internal security and technology standards
  • Collaborate with multiple internal teams to restore services during incidents, gathering necessary experts for root cause analysis and problem resolution
  • Track and ensure compliance with SLAs, KPIs, and metrics related to service and operations performance

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
  • Minimum of 10 years of experience in IT service management or related roles
  • Proven experience in managing service operations, incident management, and problem resolution
  • Experience working with third-party service providers and vendors

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT

LI-SYNX41
LI-SYNX35

  • Service Operations Manager

    1 hour ago

    One North, Singapore Synapxe Full time $120,000 - $200,000 per year

    Position OverviewService Manager is responsible to maintain high levels of service and to ensure that all IT operations activities are performed. You are the subject matter expert in technology and/or business domain.You are responsible to drive both internal and external teams in the resolution of complex problems to esnure high resiliency and compliance to...

  • Senior Manager

    1 week ago

    One North, Singapore Synapxe Full time $120,000 - $240,000 per year

    Company description: Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together...

  • Senior Manager, Accounts

    2 days ago

    One North, Singapore Amberdale Asset Management PL Full time $120,000 - $200,000 per year

    We're on the hunt for a sharp, driven, and hands-on Senior Manager, Accounts & Finance to take charge of our financial operations and help scale our business to the next level. If you love diving into data and being part of high-impact decisions — this is your role.As a key member of the team, you'll own everything from financial reporting and budgeting to...

  • Project Manager

    2 weeks ago

    One North, Singapore Synapxe Full time $120,000 - $240,000 per year

    Position OverviewThis position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.Role & ResponsibilitiesProject DeliveryManage project planning, strategy, objectives, policies, and fundingConduct detailed domain analysis to derive insights for...

  • Assistant Manager

    4 days ago

    One North, Singapore Synapxe Full time $150,000 - $250,000 per year

    Position OverviewThe Senior Manager, Strategy & Policy Office, plays a critical role in shaping Synapxe's corporate strategies and positioning within the broader health and technology ecosystem. You will be part of a high performing team supporting Synapxe leadership to plan, formulate and review initiatives in alignment to the organisation's priorities.Role...

  • Assistant Manager

    4 days ago

    One North, Singapore Synapxe Full time $80,000 - $120,000 per year

    Position OverviewThis role will oversee IT production maintenance support. The candidate will demonstrate the ability to work with a team that is responsible to ensure seamless service delivery in a fast-paced environment. This role combines technical expertise, leadership, and process management to manage regular maintenance schedule, drive production...

  • Senior Executive, Scholarships and Sponsorships

    2 weeks ago

    One North, Singapore PERSOL Full time $90,000 - $120,000 per year

    Senior Executive, Scholarships and Sponsorships, Up $4.2KHealthcare IndustryDuration: 6 months subject to extendable/convertibleWorking Location: One North (Walking distance from MRT)Working hours: 08.30am – 6.00pm (Monday to Thursday), 08.30am – 5.30pm (Friday)Job SummaryReporting to the Resourcing Centre of Excellence (CoE) Lead, the Senior Executive,...

  • Executive, Guest Service

    1 week ago

    One North, Singapore The Ascott Limited Full time $30,000 - $45,000 per year

    Job Description – lyf Guard (Guest Service) - Permanent NightJoin our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard...

  • Assistant Manager

    2 weeks ago

    One North, Singapore Synapxe Full time $90,000 - $120,000 per year

    Company description: Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together...

  • Assistant Manager

    6 days ago

    One North, Singapore Synapxe Full time $120,000 - $200,000 per year

    Position OverviewThis position will be for the Project Manager to manage and deliver multiple systems integration projects, enhancements projects for the national healthcare program, across private and public healthcare. The Potential Candidate will be part of Release Delivery team and serves as the bridge between Business and IT to translate complex...