Sales & Service Associate (Alo Yoga)

We are ALO

Alo is a rapidly growing global lifestyle brand at the forefront of the mindful movement, specializing in high-quality athletic apparel and wellness products. We believe that mindful movement in the studio leads to better living, inspiring individuals to take the consciousness from their practice on the mat and put it into practice in life. We are deeply inspired by the people we surround ourselves with and strive to foster a culture of growth, inclusivity, and well-being for our employees as we share the mindful movement with the world.

Role Objective

We are looking for dynamic individuals to join our team as Sales & Service Associates and Sales & Service Leads. They will ensure that we deliver on our targets for engagement, guest education and interaction, creating a service-led environment on the sales floor, setting us apart from other retailers.

Key Responsibilities

Guest Experience Leadership

• Provide exceptional guest experiences through genuine connection, product education, and communication of our community and culture.
• Lead and inspire a service-driven environment on the sales floor, assessing guest interactions and coaching team members to address gaps.
• Foster guest loyalty by building meaningful, long-term relationships with customers.
• Confidently introduce and promote all aspects of the business model ensuring guests understand the brand mission.
• Resolve guest concerns effectively, ensuring customer satisfaction and a seamless experience.

Sales & Strategy Execution

• Drive and exceed sales goals by leveraging company tools, incentives, and initiatives.
• Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Support the processing of shipments, product flow, and replenishment to ensure the store is customer-ready at all times.

Team Development & Leadership (Lead Role)

• Inspire and lead the Sales & Service Associates, fostering a culture of accountability, growth, and excellence.
• Coach and develop team members to achieve individual and team goals.
• Utilize performance tools to evaluate team members, providing feedback and coaching to drive growth and improvement.
• Partner with store leadership to create and implement schedules that prioritize business strategy.

Collaboration & Cross-Functional Partnership

• Collaborate with Community & Studio, Operations, and Visual Merchandiser Leads to execute cross-functional training and ensure seamless business execution.
• Partner with store leadership to manage reporting, budgets, expenses, and inventory control.
• Execute company-level directives and initiatives, supporting all organizational goals and projects.

Operational Excellence

• Maintain accurate records of lost and found items, ensuring compliance with company policies.
• Cashiering responsibilities, daily cash floats, ensuring all cashier equipment and systems are functioning properly.
• Perform sales reconciliation and investigate discrepancies, implementing preventative measures to mitigate financial losses.
• Safeguard cash, assets, and store keys, ensuring adherence to company policies by all team members.
• Any other ad hoc responsibilities assigned as needed.

Requirements

• 1+ years of experience in a client-focused, sales-driven environment, with demonstrated leadership abilities preferred.
• Proven ability to coach and develop team members, fostering individual and team growth.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a fast-paced environment.
• Passion for delivering exceptional guest experiences and building genuine connections.
• High energy, enthusiasm, and the ability to integrate fun into the workplace.
• Self-motivated, results-driven, and capable of excelling both individually and as part of a team.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

Only shortlisted candidates will be contacted for further consideration. We appreciate all applications, but due to the volume of applications, only those selected for interviews will be notified. Thank you for your interest in joining our team.