Community & Studio Lead (Alo Yoga)

We are ALO

Alo is a rapidly growing global lifestyle brand at the forefront of the mindful movement, specializing in high-quality athletic apparel and wellness products. We believe that mindful movement in the studio leads to better living, inspiring individuals to take the consciousness from their practice on the mat and put it into practice in life. We are deeply inspired by the people we surround ourselves with and strive to foster a culture of growth, inclusivity, and well-being for our employees as we share the mindful movement with the world.

Role Objective

We are seeking a dynamic and passionate Community & Studio Lead to elevate our guest experience while fostering strong community engagement. This role requires working retail hours to ensure you are available to connect with guests and members during peak times. Through a keen understanding of our members, you will deliver on community engagement targets, curate events, build business partnerships, and create a welcoming environment for all. You will play a pivotal role in driving community engagement, co-ordinating events, and driving membership with the guests.

Key Responsibilities

Community Leadership

· Lead community engagement by creating a friendly and welcoming shopping environment for guests during retail hours and across various shifts.

· Build lasting client relationships and loyalty through daily interactions with customers, adapting to different times of day and guest needs.

· Curate and host community events based on guest interests, promoting them in collaboration with the marketing and leadership teams.

· Provide feedback on partnerships and evaluate events based on attendance, guest satisfaction, and impact.

· Deliver exceptional guest experiences by coaching team members to improve guest connection and technical product education.

Business Leadership

· Partner with the Store/Assistant Store Managers to manage community and talents that may visit the store.

· Dynamically assess and fulfil business, team, and guest needs on the retail floor.

· Collaborate with Store/Assistant Store Managers to achieve monthly sales targets.

People Leadership

· Partner with management to coach, and develop associates, fostering individual growth and team improvement.

· Educate guests and team members on products, community events, and company culture.

· Lead an exceptional guest experience by addressing gaps in guest connection and technical product education.

Business Partnership

· Collaborate with Operations, Store/Assistant Store Managers, and Visual Merchandiser Leads to ensure smooth business execution.

· Execute company-level directives, projects, and initiatives in partnership with the various stakeholders.

· Maintain effective communication with all levels of the organization to support seamless operations.

· Support the team on ad-hoc admin and operational tasks.

Any other ad hoc responsibilities assigned as needed.

Requirements

· Minimum 2+ years of experience in a client-focused, sales-driven environment.

· Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

· Demonstrated leadership skills with the ability to make sound decisions.

· Open to feedback and enthusiastic about providing constructive feedback to others.

· High-energy, positive, and able to balance work and fun effectively.

· Self-motivated, results-driven, and capable of excelling both individually and as part of a team.

· Exceptional interpersonal and written communication skills.

· Strong alignment with and embodiment of the company's core values.

· Availability and willingness to work retail hours and a variety of shifts, including evenings, weekends, and holidays, to best connect with guests and members

Only shortlisted candidates will be contacted for further consideration. We appreciate all applications, but due to the volume of applications, only those selected for interviews will be notified. Thank you for your interest in joining our team.