Operations Lead

We are ALO

Alo is a rapidly growing global lifestyle brand at the forefront of the mindful movement, specializing in high-quality athletic apparel and wellness products. We believe that mindful movement in the studio leads to better living, inspiring individuals to take the consciousness from their practice on the mat and put it into practice in life. We are deeply inspired by the people we surround ourselves with and strive to foster a culture of growth, inclusivity, and well-being for our employees as we share the mindful movement with the world.

Role Objective

The Operations Lead is a critical member of the team to bring the store's operational vision to life in the store. This individual will work closely with the Operational & Visual Manager in initiating, delegating work and providing feedback to the team to achieve optimal results supporting total store operations.

Key Responsibilities

Operations and Visual Leader

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the Brand and Operations & Visual Manager to escalate process or system gaps.
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Ensure overall store equipment are in a good condition and monitors all issue have been solved in a timely manner.

Business Leader

• Partner with Operations Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
• Move dynamically on the retail floor to assess and fulfil the needs of the business, team and guests.

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Provides constant feedback to drive individual growth in partnership with the Brand and Operations & Visual Managers.
• Use company performance tools to evaluate and drive improvement to the operational processes.

Operational Excellence

• Collaborate with Visual Merchandising Manager to ensure cross-functional training, and Sales & Service teams to ensure the business is well-executed.
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. stock replenishment, new colour launches).
• Support on cashiering responsibilities, daily cash floats, ensuring all cashier equipment and systems are functioning properly.
• Perform sales reconciliation and investigate discrepancies, implementing preventative measures to mitigate financial losses.
• Safeguard cash, assets, and store keys, ensuring adherence to company policies by all team members.
• Any other ad hoc responsibilities assigned as needed.

Requirements

• 2+ years of experience in a client-focused, sales-driven environment, with demonstrated leadership abilities preferred.
• Proven ability to coach and develop team members, fostering individual and team growth.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a fast-paced environment.
• Passion for delivering exceptional guest experiences and building genuine connections.
• High energy, enthusiasm, and the ability to integrate fun into the workplace.
• Self-motivated, results-driven, and capable of excelling both individually and as part of a team.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

To Apply

If you are a passionate and driven leader who is excited about the opportunity to join a growing global brand, we encourage you to apply Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for Alo.

Only shortlisted candidates will be contacted for further consideration. We appreciate all applications, but due to the volume of applications, only those selected for interviews will be notified. Thank you for your interest in joining our team.