Operations lead

1 week ago

Central Region, Singapore Jobline Resources Pte Ltd Full time $100,000 - $120,000 per year

Responsibilities


• Operational Management: Lead the day-to-day operations of the National Billing System, ensuring efficient and accurate billing processes across all healthcare settings including acute inpatient, outpatient, polyclinic, day surgery, emergency department, and more.


• Team Leadership: Manage and mentor a team of professionals, fostering a collaborative and high-performance culture. Ensure the team is equipped with the necessary skills and resources to meet operational goals.


• Stakeholder Engagement: Collaborate with healthcare institutions and other stakeholders to ensure alignment and smooth integration of billing processes. Conduct regular meetings to provide updates and gather feedback.


• Process Improvement: Identify opportunities for process optimization and implement changes to enhance efficiency and accuracy. Utilize data-driven approaches to monitor performance and drive continuous improvement.


• Risk Management: Proactively identify and mitigate risks associated with billing operations. Develop and implement strategies to address potential issues and ensure compliance with regulatory requirements.


• Project Management: Oversee the implementation of new initiatives and system upgrades within the billing program


• Ensure projects are delivered on time, within scope, and budget.


• Reporting and Analytics: Develop and maintain comprehensive reporting systems to track operational performance. Provide regular updates to senior management and stakeholders.

Requirements


• Bachelor's degree in IT, Healthcare Administration, Business Management, or a related field. Advanced degree preferred.


• Experience: Minimum of 10-15 years of experience in healthcare operations, with a focus on billing systems and financial management. Proven track record in leading large-scale programs and managing cross-functional teams.


• Skills: Strong leadership and communication skills. Proficiency in project management and process improvement methodologies. Ability to analyze complex data and make informed decisions.


• Knowledge: In-depth understanding of healthcare billing processes, regulatory requirements, and financial systems. Familiarity with SAP BRIM (Hybris) solution stack and SAP S/4HANA is a plus.


• Attributes: Must be a self-starter with a strong sense of urgency to respond to production issues promptly and effectively.

Must Have skills:


• 10-15 years in an operations, service delivery, or incident management role.


• Proven experience managing and closing high volumes of tickets across tools like JIRA, ServiceNow, SCCD, etc.


• Strong analytical and organizational skills.


• Excellent verbal and written communication.


• Ability to work independently and drive accountability across teams to respond, troubleshoot and analyse incidents and issues to complete resolution.


• Familiarity with service management frameworks is a plus.


• Comfortable working under pressure and managing multiple priorities.

Licence no: 12C6060

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