Healthcare Operations Lead

4 days ago

Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $120,000 - $180,000 per year

We are seeking an experienced Service Management Operations Lead to oversee the day-to-day operations, performance, and continuous improvement of enterprise-wide healthcare billing processes. This role ensures billing accuracy, compliance, and efficiency across all healthcare settings - including acute inpatient, outpatient, polyclinic, day surgery, and emergency departments.

Responsibilities

  • Lead the daily operations of enterprise billing and financial processes across multiple healthcare settings.
  • Manage and mentor a team of professionals, fostering collaboration, accountability, and high performance.
  • Engage with stakeholders including healthcare institutions, governing bodies, and technology partners to ensure seamless integration and alignment of billing processes.
  • Identify and drive process improvements to enhance accuracy, efficiency, and operational excellence using data-driven methods.
  • Proactively identify and mitigate risks, ensuring compliance with relevant policies and regulatory requirements.
  • Oversee projects and system enhancements, ensuring initiatives are delivered on time, within scope, and within budget.
  • Develop and maintain reporting and analytics frameworks to monitor performance and provide insights to management and key stakeholders.

Qualifications

  • Bachelor's degree in Information Technology, Healthcare Administration, Business Management, or a related field.
  • Minimum 10-15 years of experience in operations, with a focus on billing systems, financial management, or service delivery.
  • Demonstrated success in leading large-scale programs and managing cross-functional teams.
  • Excellent leadership, stakeholder management, and communication skills.
  • Proficiency in project management and process improvement methodologies.
  • Ability to complex data and make informed, strategic decisions.
  • In-depth understanding of healthcare billing processes, regulatory requirements, and financial systems.
  • Familiarity with SAP BRIM (Hybris) and SAP S/4HANA.
  • Proven experience managing and closing high volumes of tickets using tools such as JIRA, ServiceNow, or SCCD.
  • Excellent verbal and written communication skills.
  • Ability to work independently and drive accountability across teams to resolve incidents effectively.
  • Familiarity with service management frameworks (e.g., ITIL) is good to have.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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