Community Lead

Community Lead - Facilities Operations

Work Dynamics - Integrated Facilities Management

Role Summary

The Site Lead is a trusted on-site representative responsible for delivering consistent, high-quality facilities operations in alignment with The Client's professional, people-centric, and high-performance culture. This role combines operational excellence with leadership, stakeholder engagement, and service innovation to ensure an efficient, compliant, and engaging workplace experience. The Site Lead must foster a culture of accountability, continuous improvement, and alignment with The Client's core values of collaboration, respect, and customer focus.

Duties & responsibilities

Vendor & Team Oversight

• Lead and supervise all on-site vendor teams and support staff with a focus on professional standards.
• Conduct regular team briefings, on-the-ground walkabouts, and issue resolution exercises.
• Foster a supportive, mentoring approach with team members — proactively teaching, guiding, and building their confidence through on-the-job support.
• Lead by example: Be willing to step in and assist with tasks during high-demand periods or when team members need backup.

Client Engagement & Relationship Management

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees and key stakeholders
• Embed in the FM team a culture of empowerment, engagement and fulfilment
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely services
• Build and maintain a high-trust relationship with the client through transparency, service excellence, and timely communication.
• Support Client's workplace culture through seamless coordination of events, meetings, and site experiences.

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.
• Liaison with JLL team and client on soft service delivery
• Share regular event and celebrations content through client's internal monitors, blog posts, newsletters and other communication channels.
• Create, manage JLL profile within the client account
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Event Management

• Formulate a monthly calendar of events and implementation plan
• Build and maintain Standard Operating Procedures
• Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Providing outstanding customer service and organize memorable events that exceeds client expectations
• Propose ideas to improve event and service quality
• Develop an event planning process that is simple to adopt and implement
• Assist in the coordination of event orders with client, team and vendors
• Develop and manage the vendor network

Candidate Specification

Experience

• More than 5 years' event management or front of house experience in the hospitality or real estate industry
• Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
• Excellent time management and communication skills
• Sales skills and ability to build productive business relationships
• Ability to manage multiple projects independently
• MS Office proficiency

Task Skills

• Project management.
• Planning and organizing.
• Strong social media literacy
• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
• Confident, friendly & engaging
• Strong drive and persistence to achieve results
• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Cultural & Behavioral Fit

• Embodies professionalism, discretion, and a proactive service mindset.
• Thrives in a dynamic, fast-paced environment with high expectations for delivery.
• Exhibits a client-first approach rooted in their values of excellence, collaboration, and accountability.
• Clear and confident communication, both written and verbal
• Strong interpersonal and communication skills to operate effectively within a consulting-driven, high-touch environment