Senior Executive, Sales Process

1 week ago

West Region, Singapore TÜV SÜD PSB Pte Ltd Full time $120,000 - $240,000 per year

Job Responsibilities: -

1) Sales Data Integration & System Setup

  • Design and implement systems to retrieve live sales and order data from SAP, Microsoft Dynamics, and order management system.
  • Ensure seamless data flow and synchronization between various platforms for real-time visibility in entire sales process.

2) Dashboard Development & Performance Tracking

  • Build and maintain interactive dashboards in Power BI, Tableau, or Microsoft Dynamics.
  • Develop and maintain interactive dashboards to track performance KPIs such as lead-to-order conversion, order execution status, and service delivery timelines.

3) AI-Driven Sales Process Automation

  • Design AI modules for automating sales order processing includes inquiry responses, quotations, certification submission and customer NPS (Net Prompter Score) & customer satisfaction score.
  • Collaborate with IT and / or subcontractors to ensure smooth implementation and scalability.

4) Data Analysis & Process Optimization

  • Analyze sales data to identify trends, bottlenecks, and opportunities for improvement.
  • Present actionable insights to sales leadership for productivity and revenue growth.

5) Project Management & Continuous Improvement

  • Gather user feedback and monitor system usage to identify areas for improvement.
  • Propose and implement enhancements to the systems of SAP, Microsoft Dynamic, PS Explorer, order management system to improve operational efficiency.
  • Conduct training and support sessions for sales teams on new tools and processes.
  • Manage operational projects to ensure timely billing and customer satisfaction.

Job Requirements: -

  • Bachelor's degree in Information Systems, Computer Science, Business Administration, Engineering, or related field.
  • At least 5 years in business systems, sales operations, or CRM/data analytics.
  • Proven experience in automation and AI integration across platforms such as SAP, CRM, StoriX, and PS Explorer, using tools like Power Automate, Azure AI, UiPath, and Python.
  • Strong skills in data modeling, visualization, and security, with advanced proficiency in Power BI and experience with Tableau.
  • Background in regulated industries (certification, testing, inspection, manufacturing) is a strong plus.

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