Second Life Specialist I Full-Time

Decathlon is your sports wonderland 

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together 

What is our culture like ? 

• Where decisions spark High-fives : 

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs 

Our game plan? Preserving the world together 

• Your career touchdowns : 

At Decathlon, we're not just talking about career growth – it's a wild ride  Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure 

• Live for sports ? Now do it for a living : 

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations 

YOUR ROLE

Please note: This is a store operation role. You'll be on the ground with your team and customers, driving Second Life initiatives that support sustainability and the circular economy.

I create value by managing an efficient and satisfying omnichannel second life solution in my store.

RESPONSIBILITY 1: Manage Second Life Stock Flow

• Ensure high standards in processing store/online returns with welcome desk, duty managers, and e-commerce teams.
• Align operations with all departments, prioritizing safety and a pleasant work environment.
• Maintain high refurbishment standards and keep repair items at zero.
• Drive high stock rotation to allow continuous return intake.
• Own follow-up of delivery issues and weekly UHC coordination, including any additional costs.
• Ensure proper stock distribution and store offer availability with stock relay support.
• Maintain zero second life items pending treatment.
• Guarantee smooth stock flow from returns to inventory to sales.
• Maintain zero write-downs and lowest shrinkage, aligned with country targets.
• Ensure in-store stock accuracy and availability, optimizing stock lifecycle.

RESPONSIBILITY 2: Deliver Best-in-Class Omnichannel Customer Experience

• Embody and manage top-tier customer relationships.
• Apply fundamentals of selling, layout, and returns in the field.
• Manage the loyalty program to optimize customer data.
• Build action plans based on customer feedback.
• Implement second life sections throughout the store to improve customer autonomy.
• Drive strong commercial momentum.
• Boost online stock to improve sell-through.
• Ensure on-time order delivery.
• Maximize omni-customer satisfaction.

Requirements

Passionate about circularity and sustainability
Driven by environmental impact and long-term product lifecycle.

Responsibility 1 – Stock Flow & Circular Economy

• Second Life Market & Circular Economy
• Refurbishment
• Stock Flow Management
• IT Tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces

Responsibility 2 – Omnichannel & Customer Experience

• Customer Relationship Management
• Store Security
• Store Local Offer
• Layout Management
• Online Management (Mirakl)

• Goal Setting
• Collaboration / Cooperation
• Organization
• Efficiency
• Adaptability
• Continuous Learning
• Prioritization
• Objectivity
• Feedback
• Emotional Intelligence

Benefits

A remuneration That Grows With You:

• Dive into the opportunity to become a Shareholder and share in the success of our global family.
• At the end of the year, reap the rewards of profit sharing based on the performances across the country.

Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.
• Chart your course with internal career progression opportunities in both retail and our incredible support team.

Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

 Be the Ultimate Decathlon Insider:

• Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports

 Because We Care About You:

• We've got your well-being covered with comprehensive medical and insurance coverage.
• Flash that winning smile with dental benefits.
• Keep your health in check with a health screening allowance.
• For our female champions, enjoy maternity benefits designed just for you.
• And when life throws curveballs, lean on our counseling sessions for support.

Sports, Community, and Bonding:

• Kick off those shoes and join in the sports fun after work or during store meetings.
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you
  

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