Second Life Manager I From SGD2800/month

Decathlon is your sports wonderland 

We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together 

What is our culture like ? 

• Where decisions spark High-fives : 

Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories.  We tackle responsibilities with the same energy – turning challenges into triumphs 

Our game plan? Preserving the world together 

• Your career touchdowns : 

At Decathlon, we're not just talking about career growth – it's a wild ride  Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure 

• Live for sports ? Now do it for a living : 

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations 

YOUR ROLE

Please note: This is a store operation role. While you will have management responsibilities, a key part of the role involves being present on the ground with your team and customers to drive operations and deliver results.

RESPONSIBILITY 1: Develop, Enrich, and Take Care of Human Capital

• Embody and promote the Purpose, Values, and 8 Human Fundamentals within the team.
• Recruit, onboard, and train talent aligned with our essential criteria.
• Contribute to an ambitious store project to unify and engage the team.
• Ensure a safe, healthy work environment for self, team, and customers.
• Implement management practices that foster autonomy and collective value creation.
• Ensure legal, contractual, and code of conduct compliance.
• Align team compensation decisions with internal policy in collaboration with the store director.

RESPONSIBILITY 2: Management of Second Life Stock Flow

• Oversee high-standard processing of returns across store and online channels.
• Ensure operational alignment across departments with safety as a top priority.
• Maintain zero items pending for repair and strong refurbishment standards.
• Optimize stock rotation to continuously receive and process returns.
• Track deliveries, manage additional costs, and liaise with UHC team.
• Collaborate on stock distribution and ensure Second Life item availability.
• Ensure accurate stock flow from returns to sales, minimizing shrinkage and write-offs.
• Maintain in-store stock accuracy and optimize product lifetime.

RESPONSIBILITY 3: Manage the "Best in Class" Omnichannel Customer Experience

• Lead customer relations with a "best in class" mindset and presence on the floor.
• Apply sales, layout, and return fundamentals in-store.
• Optimize loyalty program use and customer data.
• Take action based on customer feedback.
• Integrate Second Life sections into the product range for easy customer navigation.
• Drive commercial dynamism, boost online stock, and ensure timely order delivery.
• Maximize customer satisfaction across all omni touchpoints.

RESPONSIBILITY 4: Manage My In-Store Performance Trajectory (People / Planet / Business)

• Set ambitious annual business and team performance trajectories.
• Analyze performance and ensure accurate forecasting.
• Identify and address gaps between actual and forecasted results.
• Optimize scheduling for peak performance.
• Develop and implement action plans across People, Planet, and Business levers, including P&L.

Requirements

Passionate about circularity and sustainability
Driven by environmental impact and long-term product lifecycle.

Hard Skills

Responsibility 1: Team & Culture Management

• Company culture
• Team & teammate management
• Recruitment (personality-focused)

Responsibility 2: Circular Economy & Stock Flow

• Second Life market & circular economy
• Refurbishment processes
• Stock flow management
• IT tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces

Responsibility 3: Customer Experience & Store Operations

• Customer relationship management
• Store security
• Local offer & layout management
• Online management (Mirakl)

Responsibility 4: Performance & Sustainability

• Resell performance management
• Department scheduling & hours management
• Commercial dynamism
• Department sustainability

Responsibility 5: Daily Store Operations

• Duty manager responsibilities
• Store daily operations

Soft Skills

• Goal setting
• Collaboration & cooperation
• Organization & efficiency
• Adaptability
• Continuous learning
• Prioritization
• Objectivity
• Constructive feedback
• Emotional intelligence

Benefits

A remuneration That Grows With You:

• Dive into the opportunity to become a Shareholder and share in the success of our global family.
• At the end of the year, reap the rewards of profit sharing based on the performances across the country.

Climb the Career Ladder:

• Elevate your skills with the power of our internal Decathlon Academy – upskill and re-skill your way to greatness.
• Chart your course with internal career progression opportunities in both retail and our incredible support team.

Flexibility That Fits Your Lifestyle:

• Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities;

 Be the Ultimate Decathlon Insider:

• Revel in a fantastic 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports

 Because We Care About You:

• We've got your well-being covered with comprehensive medical and insurance coverage.
• Flash that winning smile with dental benefits.
• Keep your health in check with a health screening allowance.
• For our female champions, enjoy maternity benefits designed just for you.
• And when life throws curveballs, lean on our counseling sessions for support.

Sports, Community, and Bonding:

• Kick off those shoes and join in the sports fun after work or during store meetings.
• Immerse yourself in a vibrant community of like-minded, sporty individuals just like you
  

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