Second Life Manager

Decathlon is your sports wonderlandWe are the champions in crafting and selling sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sportAt Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports togetherWhat is our culture like?Where decisions spark high-fives: Decathlon creates a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with energy – turning challenges into triumphsOur game plan? Preserving the world togetherYour career touchdowns: At Decathlon, career growth is a wild ride Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventureLive for sports? Now do it for a living: At Decathlon, immerse yourself in sports events, competitions, and a winning culture. Enjoy exclusive employee discounts on top gear – where games and victories turn into epic celebrationsYOUR ROLE Please note: This is a store operation role . While you will have management responsibilities, a key part of the role involves being present on the ground with your team and customers to drive operations and deliver results. RESPONSIBILITY 1: Develop, Enrich, and Take Care of Human Capital Embed and promote the Purpose, Values, and 8 Human Fundamentals within the team. Recruit, onboard, and train talent aligned with our criteria. Contribute to ambitious store projects to unify and engage the team. Ensure a safe, healthy work environment for all. Implement management practices fostering autonomy and collective value. Ensure legal, contractual, and code of conduct compliance. Align team compensation with internal policies in collaboration with the store director. RESPONSIBILITY 2: Management of Second Life Stock Flow Oversee processing of returns across store and online channels. Ensure operational alignment with safety as a priority. Maintain zero items pending repair and refurbishment standards. Optimize stock rotation for returns processing. Track deliveries, manage costs, and liaise with UHC team. Collaborate on stock distribution and Second Life item availability. Ensure accurate stock flow from returns to sales, minimizing shrinkage. Maintain stock accuracy and optimize product lifecycle. RESPONSIBILITY 3: Manage the “Best in Class” Omnichannel Customer Experience Lead customer relations with a “best in class” mindset and presence on the floor. Apply sales, layout, and return fundamentals in-store. Optimize loyalty program use and customer data. Act on customer feedback. Integrate Second Life sections into the product range for easy navigation. Drive commercial dynamism, boost online stock, and ensure timely deliveries. Maximize customer satisfaction across all touchpoints. RESPONSIBILITY 4: Manage Performance Trajectory (People / Planet / Business)Set ambitious performance goals. Analyze and forecast performance. Address gaps between actual and forecasted results. Optimize scheduling for peak performance. Develop and implement action plans across People, Planet, and Business including P&L. Passionate about circularity and sustainability Driven by environmental impact and product lifecycle. Hard Skills Responsibility 1: Team & Culture Management Company culture Team and teammate management Personality-focused recruitment Responsibility 2: Circular Economy & Stock Flow Second Life market & circular economy Refurbishment processes Stock flow management IT tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces Responsibility 3: Customer Experience & Store Operations Customer relationship management Store security Local offer & layout management Online management (Mirakl)Responsibility 4: Performance & Sustainability Resell performance management Department scheduling & hours management Commercial dynamism Department sustainability Responsibility 5: Daily Store Operations Duty manager responsibilities Daily store operations Soft Skills Goal setting Collaboration & cooperation Organization & efficiency Adaptability Continuous learning Prioritization Objectivity Constructive feedback Emotional intelligence Additional Benefits Shareholder opportunities and profit sharing Internal career progression through Decathlon Academy Flexible annual sports & health allowance 20% staff discount on all products Comprehensive medical, dental, and wellness benefits Supportive community and sports activities By applying, you agree that your information is accurate and that you consent to our Privacy Policy (#J-18808-Ljbffr