Second Life Specialist I Full-Time

Decathlon is your sports wonderlandWe are the champions in crafting and selling sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sportAt Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports togetherWhat is our culture like?Where decisions spark high-fives: Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphsOur game plan? Preserving the world togetherYour career touchdowns: At Decathlon, career growth is an epic adventure Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventureLive for sports? Now do it for a living: Join Decathlon to immerse yourself in sports events, competitions, and a winning culture. Enjoy exclusive employee discounts on top gear – where games and victories turn into epic celebrationsYOUR ROLE Creating value by managing an efficient and satisfying omnichannel second life solution in my store. RESPONSIBILITY 1: Manage Second Life Stock Flow Ensure high standards in processing store/online returns with welcome desk, duty managers, and e-commerce teams. Coordinate with all departments, prioritizing safety and a pleasant work environment. Maintain refurbishment standards and keep repair items at zero. Drive high stock rotation to enable continuous return intake. Follow up on delivery issues and weekly UHC coordination, including additional costs. Ensure proper stock distribution and store offer availability with stock relay support. Maintain zero second life items pending treatment. Guarantee smooth stock flow from returns to inventory to sales. Maintain zero write-downs and lowest shrinkage, aligned with country targets. Ensure in-store stock accuracy and availability, optimizing stock lifecycle. RESPONSIBILITY 2: Deliver Best-in-Class Omnichannel Customer Experience Build and manage top-tier customer relationships. Apply fundamentals of selling, store layout, and returns. Manage the loyalty program to optimize customer data. Create action plans based on customer feedback. Implement second life sections throughout the store to enhance customer autonomy. Drive strong commercial momentum. Boost online stock to improve sell-through. Ensure on-time order delivery. Maximize omnichannel customer satisfaction. Passionate about circularity and sustainability Driven by environmental impact and long-term product lifecycle considerations. Hard Skills Responsibility 1 – Stock Flow & Circular Economy Second Life Market & Circular Economy Refurbishment Stock Flow Management IT Tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces Responsibility 2 – Omnichannel & Customer Experience Customer Relationship Management Store Security Store Local Offer Layout Management Online Management (Mirakl)Soft Skills Goal Setting Collaboration / Cooperation Organization Efficiency Adaptability Continuous Learning Prioritization Objectivity Feedback Emotional Intelligence What we offer: Shared ownership and profit sharing opportunities. Internal career progression via Decathlon Academy. Flexible benefits for sports and health expenses. 20% staff discount on all Decathlon products. Comprehensive medical, dental, maternity, and counseling benefits. Participation in sports, community events, and team bonding activities. By applying, you agree that your information is accurate and that you have read and accepted our Privacy Policy (#J-18808-Ljbffr