Second Life Manager

Decathlon is your sports wonderland
We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back - because winning is our favorite sport
At Decathlon, we're not just a workplace - we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together
What is our culture like ?
- Where decisions spark High-fives:
Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy - turning challenges into triumphs
Our game plan? Preserving the world together
- Your career touchdowns:
At Decathlon, we're not just talking about career growth - it's a wild ride Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure
- Live for sports ? Now do it for a living:
At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear - where games and victories turn into epic celebrations
YOUR ROLE
**RESPONSIBILITY 1**: Develop, Enrich, and Take Care of Human Capital:

- Embody and promote the Purpose, Values, and 8 Human Fundamentals within the team.
- Recruit, onboard, and train talent aligned with our essential criteria.
- Contribute to an ambitious store project to unify and engage the team.
- Ensure a safe, healthy work environment for self, team, and customers.
- Implement management practices that foster autonomy and collective value creation.
- Ensure legal, contractual, and code of conduct compliance.
- Align team compensation decisions with internal policy in collaboration with the store director.

**RESPONSIBILITY 2: Management of Second Life Stock Flow**:

- Oversee high-standard processing of returns across store and online channels.
- Ensure operational alignment across departments with safety as a top priority.
- Maintain zero items pending for repair and strong refurbishment standards.
- Optimize stock rotation to continuously receive and process returns.
- Track deliveries, manage additional costs, and liaise with UHC team.
- Collaborate on stock distribution and ensure Second Life item availability.
- Ensure accurate stock flow from returns to sales, minimizing shrinkage and write-offs.
- Maintain in-store stock accuracy and optimize product lifetime.

**RESPONSIBILITY 3**: Manage the “Best in Class” Omnichannel Customer Experience:

- Lead customer relations with a “best in class” mindset and presence on the floor.
- Optimize loyalty program use and customer data.
- Take action based on customer feedback.
- Integrate Second Life sections into the product range for easy customer navigation.
- Drive commercial dynamism, boost online stock, and ensure timely order delivery.
- Maximize customer satisfaction across all omni touchpoints.

**RESPONSIBILITY 4**: Manage My In-Store Performance Trajectory (People / Planet / Business):

- Set ambitious annual business and team performance trajectories.
- Analyze performance and ensure accurate forecasting.
- Identify and address gaps between actual and forecasted results.
- Optimize scheduling for peak performance.
- Develop and implement action plans across People, Planet, and Business levers, including P&L.

**Requirements**:
Passionate about circularity and sustainability
Driven by environmental impact and long-term product lifecycle.
**Hard Skills**:
**Responsibility 1**: Team & Culture Management
- Company culture
- Team & teammate management
- Recruitment (personality-focused)

**Responsibility 2**: Circular Economy & Stock Flow
- Second Life market & circular economy
- Refurbishment processes
- Stock flow management
- IT tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces

**Responsibility 3**: Customer Experience & Store Operations
- Customer relationship management
- Store security
- Local offer & layout management
- Online management (Mirakl)

**Responsibility 4**: Performance & Sustainability
- Resell performance management
- Department scheduling & hours management
- Commercial dynamism
- Department sustainability

**Responsibility 5**: Daily Store Operations
- Duty manager responsibilities
- Store daily operations

**Soft Skills**:

- Goal setting
- Collaboration & cooperation
- Organization & efficiency
- Adaptability
- Continuous learning
- Prioritization
- Objectivity
- Constructive feedback
- Emotional intelligence

**Benefits**:
**A remuneration That Grows With You**:

- Dive into the opportunity to become a Shareholder and share in the success of our global family.
- At the end of the year, reap the rewards of profit sharing based on the performances across the country.

**Climb the Career Ladder**:

- Elevate your skills with the power of our internal Decathlon Academy - upskill and re-skill your way to greatness.
- Chart your cours