UP TO 3000 | Customer Service Officer

7 days ago


City Hall, Singapore PERSOL Full time $36,000 - $72,000 per year
Customer Service Officer (1-Year Contract)

Location: City Hall

Salary: Up to $3,000/month

Working Days/Hours: 5.5 days/week (44 hours); shifts include 6:45am–3:45pm, 8am–5pm, 9am–6pm, 11am–8pm, 12:45pm–10:45pm

Job Summary:

Provide exceptional customer support through calls, emails, and chatbot, ensuring timely resolution of public enquiries and issues.

Key Responsibilities:

  • Handle inbound calls from the public, providing first-call resolution for enquiries and issues.
  • Liaise with internal support or product teams to resolve requests efficiently.
  • Document, track, escalate, and follow up on all incidents accurately.
  • Perform outbound calls to users who request callbacks.
  • Manage emails and chatbot responses as assigned by team leader.
  • Focus primarily on customer contact and engagement.

Requirements:

  • Singaporean.
  • Minimum GCE 'O' Levels.
  • At least 1 year of call centre or customer service experience.
  • Able to commit to rotating shifts.
  • Experience handling escalated public enquiries is preferred.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, kindly directly contact/message (Cheryl) for a quicker response. - Spamming or inappropriate messages will not be entertained.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government's health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at   If you wish to withdraw your consent, please drop us an ) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Foo May Cheng)



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