UP TO 3000 | Customer Service Officer
7 days ago
Location: City Hall
Salary: Up to $3,000/month
Working Days/Hours: 5.5 days/week (44 hours); shifts include 6:45am–3:45pm, 8am–5pm, 9am–6pm, 11am–8pm, 12:45pm–10:45pm
Job Summary:
Provide exceptional customer support through calls, emails, and chatbot, ensuring timely resolution of public enquiries and issues.
Key Responsibilities:
- Handle inbound calls from the public, providing first-call resolution for enquiries and issues.
- Liaise with internal support or product teams to resolve requests efficiently.
- Document, track, escalate, and follow up on all incidents accurately.
- Perform outbound calls to users who request callbacks.
- Manage emails and chatbot responses as assigned by team leader.
- Focus primarily on customer contact and engagement.
Requirements:
- Singaporean.
- Minimum GCE 'O' Levels.
- At least 1 year of call centre or customer service experience.
- Able to commit to rotating shifts.
- Experience handling escalated public enquiries is preferred.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
Should you be interested in this position, kindly directly contact/message (Cheryl) for a quicker response. - Spamming or inappropriate messages will not be entertained.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Foo May Cheng)
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