Service Desk Engineer
6 days ago
**Brief Description**:
Handling tickets and resolving EUC issues.
- Good knowledge of desktop support for both hardware and software
- Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
- Ensuring user queries or issues are captured and validated for further processing
- Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
- Follow SOP and Policy defined
- Escalates next level of technical support for incident resolution, as appropriate
- Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
- Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
- Responsible to produce breaching and ageing reports for tickets logged by Service Desk
- Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
- Implementing best practices to reduce time and increase efficiency
- Incident ownership, monitoring, tracking and communication with all parties
- Focus on First Call resolution to ensure early closure of tickets
**Requirements**:
- Minimum higher NITEC or Diploma in IT related disciplines
- Minimum 3 years of relevant in IT service desk experience
- L2 desktop troubleshooting skillset
- Possess good customer service, communication skills and emotional intelligence
- Possess good phone etiquette
**Contract Type**: 12 Months
**Salary**: SGD3,000 to SGD4,000
**Location**: City Hall
**Working Hours**: Office Hours Mon - Fri 8.00am to 6.00pm
**Commencement**: Immediate
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $3,000.00 - $4,000.00 per month
Schedule:
- Monday to Friday
Work Location: One location
-
Front Desk
24 hours ago
City Hall, Singapore Private Advertiser Full time $30,000 - $40,000 per yearAbout the RoleWe're looking for a friendly, proactive, and well-groomed Front Desk / Customer Service Executive to be the face of our beauty salon. You'll ensure every client feels welcomed and well-taken care of from the moment they arrive to the time they leave.Key Responsibilities• Warmly greet and assist walk-in clients with professionalism and...
-
Front Office Manager
2 weeks ago
City Hall, Singapore Carlton Hotel (Singapore) Pte Ltd Full time $60,000 - $120,000 per yearKey ResponsibilitiesThe Front Office Manager is responsible for overseeing the entire front office operations of the hotel, ensuring smooth and efficient guest service, managing staff, and maintaining high standards of customer satisfaction. Team Leadership & ManagementSupervise, train, and motivate front office staff including guest services agents,...
-
Office Administrator
5 days ago
City Hall, Singapore The Esplanade Co Ltd Full timeWe are looking for office administrator to provide reception duties with the objective of enhancing the frontline corporate image of the company. The office administrator will assist in the maintenance and purchasing of office equipment (as and when required) and supplies with the objective of enhancing smooth operations of the company and to ensure that...
-
City Hall, Singapore CREW by HRNET Full timeWhat You'll Do:Rotate across Waitress, Receptionist, and Captain roles to gain full exposure of restaurant operationsDeliver excellent customer service and uphold brand standardsManage reservations, front desk tasks, and update customer records (CRM system)Operate POS systems, handle billing, and manage petty cashSupport event planning and coordinate...
-
City Hall, Singapore The Supreme HR Advisory Pte Ltd Full time $36,000 - $78,000 per yearM&E EngineerWorking Days: 5 Day A Week (Monday – Friday)Working Hours: 8:30am -5:30pm1 working at office, M&E Department (City Hall area), at least 5 years' experience, salary $4500 - $61001 working at Jurong West project site, at least 3 years' experience, salary up to $5400Bachelor's Degree in Mechanical / Electrical EngineeringAt least 3-5 years in M&E...
-
City Hall, Singapore The Supreme HR Advisory Pte Ltd Full time $38,000 - $54,000 per yearEngineerWorking Days: 5 Days A Week (Monday – Friday), 8.30am to 5.30pmOffice at City HallSalary: $3800 to $5400Bachelor's Degree in Civil & Structure EngineeringRelevant site / building construction experience.Interested applicants can also send your resume to ) and allow our consultant to match you with our clients. No Charges will be incurred by...
-
City Hall, Singapore acb9d12d-24fc-408c-90dc-6ce6fd1762c5 Full time $40,000 - $60,000 per yearWe are seeking an experienced Aesthetic Clinic Therapist to join our team. The ideal candidate will have a passion for aesthetics and the commitment to providing the highest level of care to our patients. You will be responsible for performing as well as assisting our aesthetic doctors with a range of non-surgical aesthetic treatments.Requirements:•...
-
Senior/ Software Engineer
20 minutes ago
City Hall, Singapore JJ Consulting Services Full timeOur Client is an established company in Singapore, who is seeking to recruit Senior/ Software Engineer (Java). **Responsibilities** - You will be responsible for design, development of APIs that meets project requirements, is high quality and is based on reference architecture and various design patterns. - You will be responsible for and incorporating &...
-
M&E Engineer
2 weeks ago
City Hall, Singapore 736bd77e-3f5d-42af-8a55-a098c45e8ceb Full time $4,500 - $6,100 per yearM&E Engineer x2Working Days: 5 Day A Week (Monday – Friday)Working Hours: 8:30am -5:30pm1 working at office, M&E Department (City Hall area), at least 5 years' experience, salary $4500 - $61001 working at Jurong West project site, at least 3 years' experience, salary up to $5400Requirements:Bachelor's Degree in Mechanical / Electrical EngineeringAt least...
-
Senior Network Engineer
5 days ago
City Hall, Singapore One Vogue Pte Ltd Full timeJob Responsibilities: - On-call 24 hours per day to respond to network and cyber security - Responsible of Network Ops & Security for the infrastructure - Conducting of daily management of network, communication and security controls - Undertaking data network fault investigation and rectifications in local and wide area environment - Other duties assigned...