Front Office Manager

2 days ago

City Hall, Singapore Carlton Hotel (Singapore) Pte Ltd Full time $60,000 - $120,000 per year

Key Responsibilities

The Front Office Manager is responsible for overseeing the entire front office operations of the hotel, ensuring smooth and efficient guest service, managing staff, and maintaining high standards of customer satisfaction.

Team Leadership & Management

  • Supervise, train, and motivate front office staff including guest services agents, telephone operators, concierge and bellhop.
  • Conduct regular performance reviews and provide coaching to improve staff performance.
  • Manage staff scheduling to ensure adequate coverage during all shifts.

Guest Services & Satisfaction

  • Ensure exceptional guest experiences from check-in to check-out.
  • Handle guest complaints and resolve issues promptly and professionally.
  • Monitor guest feedback and implement improvements based on reviews.

Front Desk Operations

  • Oversee daily front desk operations, including reservations, registration, and billing.
  • Ensure efficient handling of guest check-in/check-out procedures.
  • Maintain accurate guest records and manage room inventory.

Room Availability & Sales Coordination

  • Regularly review room availability and collaborate closely with the Sales team to maximize room sales at all times.
  • Support revenue management strategies to optimize occupancy and average daily rates.

Financial Management

  • Monitor front office budgets and control expenses.
  • Oversee cash handling and ensure compliance with financial procedures.
  • Prepare reports on occupancy, revenue, and front office performance.

Coordination & Communication

  • Liaise with other operations departments (housekeeping, engineering, security etc.) to ensure seamless guest experiences.
  • Communicate daily updates, special requests, and VIP arrivals to relevant teams.

Compliance & Safety

  • Ensure adherence to hotel policies, health, safety, and security regulations.
  • Maintain confidentiality of guest information and hotel data at all time.

Technology & Systems Management

  • Manage front office software systems (PMS, POS, etc.) for reservations, billing, and reporting & also coordinate with IT to resolve technical issues affecting front office operations.

Education & Work Experience

  • Diploma or degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
  • Minimum 5 years of experience in front office operations, preferably in a supervisory or managerial role.
  • Experience working with hotel management software (PMS, POS systems) is essential.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Customer service-oriented with problem-solving aptitude.
  • Proficiency in English; additional languages are a plus.

  • Front Desk

    2 weeks ago

    City Hall, Singapore Private Advertiser Full time $30,000 - $40,000 per year

    About the RoleWe're looking for a friendly, proactive, and well-groomed Front Desk / Customer Service Executive to be the face of our beauty salon. You'll ensure every client feels welcomed and well-taken care of from the moment they arrive to the time they leave.Key Responsibilities• Warmly greet and assist walk-in clients with professionalism and...

  • Senior / Duty Manager

    1 week ago

    City Hall, Singapore Wyndham Singapore Hotel Full time $40,000 - $80,000 per year

    ResponsibilitiesManage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.Provide supervision, training, motivation, and coaching to the Front Desk staff.Facilitate effective communication and coordination of daily operations among all...

  • Assistant Office Manager

    1 week ago

    City Hall, Singapore C-CONNECT CONSULTANTS PTE LTD Full time

    A well-established European Intellectual Property legal firm is looking for a suitably administration and daily running of the Singapore office. **The Role** The full duties and responsibilities include managing the firm’s in house software, supervisory to admin. team, human resource management and recruitment, develop firm’s protocols including...

  • Assistant Manager

    1 week ago

    City Hall, Singapore Talents@Work Pte Ltd Full time

    Centrally located, near to MRT - 5 Days work week (8.30am to 5.30pm) - AWS + Attractive Performance Bonus - May need to come back to cover counters during public holiday and weekends (depending on manpower needs) **Challenges** - You in charge of the Customer Service daily operations with the support of the team. - Oversee and ensure SOP are upheld by all...

  • Events-advertising-traineeintern-studentswelcomed

    2 weeks ago

    City Hall, Singapore Horizon Events Full time

    **Responsibilities**: - Through this internship, you get to: - Work with events team to participate in advertising campaigns (from-start-to-end). - Taking ownership in reaching out to potential customers & clients and liaising with them - Assist to oversee marketing planning & recruitment process. - Provide highly efficient support to marketing & HR...

  • Sales Servicing Manager

    1 week ago

    City Hall, Singapore Suntec Singapore Convention & Exhibition Centre Full time

    As a Sales Servicing Manager, you will be managing and processing potential leads via the Company’s online booking platforms, as well as service assigned client accounts. You will report to the Director of Online Services and Experience Management. You must possess desired specific experience with lead generations and customer relationship development....

  • Receptionist/Office Administrator

    2 weeks ago

    City Hall, Singapore Alphastar technology (singapore) pte. Ltd. Full time $81,280 per year

    仕事内容:Reception & Visitor ManagementGreet and direct visitors, answer phone calls, and manage incoming/outgoing mail.Maintain a tidy and professional reception area.Administrative SupportAssist with scheduling meetings, booking conference rooms, and managing office supplies.Handle basic data entry, filing, and document preparation.Communication &...

  • Compliance Officer

    4 days ago

    City Hall, Singapore Tranglo Full time

    **Compliance Officer (Singapore)** **Summary of responsibilities**: - Assist the Group Compliance in the development, implementation and review of the Compliance Framework for Tranglo Pte Ltd (“**TPL**”). - Conduct risk assessment to apprise Management and Board on the risks AML/CFT - Review of the AML/CFT practice to ensure compliance to the relevant...

  • Assistant Manager

    3 days ago

    City Hall, Singapore Agensi Pekerjaan AE Groups Sdn Bhd Full time

    Outlet Assistant Manager (F&B) **Job ID**: J00014727 **Location**: City Hall (EW13), Singapore **Salary**:Basic S$3,000-3,500/month** - **Estimated gross S$4,000-4,500/month** **Meals**: Staff meal provided **Rest Days**: 4 days/month Work Hours (Rostered) - Two shifts**:7:00am-5:00pm** or **12:00pm-10:00pm**: - Peak-period **overtime may be required**;...

  • Assistant Manager

    6 hours ago

    City Hall, Singapore 21 Moonstone Full time $40,000 - $60,000 per year

    The Opportunity 21Moonstone Group, a up and coming F&B group, is seeking a talented and dynamic Assistant Manager to join their team at Almost Famous Bar at City Hall. As an Assistant Manager, you will play a pivotal role in ensuring the seamless operation of their bar and restaurant, contributing to the overall success and growth of the business.Key...