Guest Relations Manager

2 weeks ago


City Hall, Singapore cde5d9db-8a1f-4c88-8858-39b3ce3e31ea Full time $60,000 - $120,000 per year

Wyndham Singapore Hotel is seeking a Guest Relations Manager to join our dynamic team. If you are passionate about hospitality, thrive in a fast-paced environment, and excel at creating memorable guest journeys, we would love to meet you

Responsibilities :

Lead the guest relations team to ensure consistent delivery of outstanding service.

  • Welcome and assist VIP guests, ensuring personalized and seamless experiences.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Coordinate with all departments to ensure smooth operations and guest satisfaction.
  • Monitor guest feedback across multiple platforms and implement service improvements.
  • Train and mentor staff to uphold service excellence and brand standards.
  • Oversee guest recognition programs and loyalty initiatives.

Qualifications & Skills :

  • Bachelor's degree in Hospitality Management or a related field is preferred
  • Previous experience in guest relations, front office, or a similar hospitality role.
  • Strong leadership, communication, and problem-solving skills.
  • Warm, professional, and customer-focused demeanour.
  • Ability to remain calm and efficient under pressure.
  • Excellent command of English (spoken and written).
  • Additional languages such as French, German, Spanish, or others are highly preferred and considered a strong advantage
  • Familiarity with hotel management systems (e.g., Opera, PMS) is a plus.

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