Guest Relations Manager
2 weeks ago
Wyndham Singapore Hotel is seeking a Guest Relations Manager to join our dynamic team. If you are passionate about hospitality, thrive in a fast-paced environment, and excel at creating memorable guest journeys, we would love to meet you
Responsibilities :
Lead the guest relations team to ensure consistent delivery of outstanding service.
- Welcome and assist VIP guests, ensuring personalized and seamless experiences.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with all departments to ensure smooth operations and guest satisfaction.
- Monitor guest feedback across multiple platforms and implement service improvements.
- Train and mentor staff to uphold service excellence and brand standards.
- Oversee guest recognition programs and loyalty initiatives.
Qualifications & Skills :
- Bachelor's degree in Hospitality Management or a related field is preferred
- Previous experience in guest relations, front office, or a similar hospitality role.
- Strong leadership, communication, and problem-solving skills.
- Warm, professional, and customer-focused demeanour.
- Ability to remain calm and efficient under pressure.
- Excellent command of English (spoken and written).
- Additional languages such as French, German, Spanish, or others are highly preferred and considered a strong advantage
- Familiarity with hotel management systems (e.g., Opera, PMS) is a plus.
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