Guest Service Executive

2 days ago

Central Region, Singapore The Standard, Singapore Full time $30,000 - $60,000 per year

Responsibilities:

  • Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.
  • Review arrivals and departures and be familiar with guest profiles.
  • Upon arrival, complete guest registration process and accommodate special requests whenever possible.
  • Identify and anticipate guests' needs to ensure personalised service is provided.
  • Make memories by creating a series of delightful moments and thoughtful gestures to guests.
  • Prepare requests for amenities and update traces in Opera.
  • Handle all front office cashiers' transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.
  • Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.
  • Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.
  • Keep themselves informed of product and services, up-to-date information, hotel's daily events and meeting activities.
  • Possess a working knowledge of the room reservation procedures.
  • Promotes in-house sales, facilities and upselling program in order to maximise revenue.
  • Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.
  • Maintains appropriate standards of conduct and appearance for the Front Office department.

Requirements:

  • Attention to detail and a focus on service.
  • Ability to work effectively and contribute to a team.
  • Self-motivated, energetic, and friendly personality.
  • Well-presented and groomed.
  • Proficient in English, additional language skills are a plus.
  • Willingness to work shifts, including weekends and public holidays.

The Standard, Singapore offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.

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