Guest Services Manager

2 weeks ago

Central Region, Singapore YOTEL SINGAPORE ORCHARD ROAD Full time $45,000 - $60,000 per year

YOTEL will never ask you to transfer money or disclose bank log-in details over a phone call or email. Call the 24/7 ScamShield Helpline on 1799 if you are unsure.

Only Singaporean may apply

Main Responsibilities:

  • Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
  • Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
  • Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
  • Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
  • Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
  • Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
  • Deal with guests' enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
  • Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

What is this person like?

  • Minimum of four years of Front Office experience with at least two years as a Guest Services Executive role in a high-volume hotel environment preferred.
  • Pro-active with a 'can do' positive attitude.
  • Great attention to detail in everything that they do.
  • Sociable and confident with each other and our guests.
  • Able to do shift work, 5 days work week
  • Open to Permanent Night shift

  • Guest Services Manager

    4 days ago

    Central Region, Singapore Amara Singapore Full time $40,000 - $60,000 per year

    RESPONSIBILITIES:Spend ample time in lobby to welcome and solicit guests for feedback.Perform check-in and check-out duties. Assign room and prepare keys for check-in.Resolve guests complaints to their satisfaction.Responsible for the Guest Service Manager float and currency exchange.Process 3rd party charges such as credit card charges.Match bills with...

  • Guest Services Executive/Senior Guest Services Executive

    2 weeks ago

    Central Region, Singapore MERCURE SINGAPORE BUGIS Full time $40,000 - $60,000 per year

    Main Responsibilities·      Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.· Ensures that guests' stay at the hotel is memorable· Ensure that the manual key, guest card key, and guest room security procedures are followed.· Manages and motivates Guest Services...

  • Guest Services Manager

    2 weeks ago

    Central Region, Singapore Mandarin Oriental, Singapore Full time $900,000 - $1,200,000 per year

    NIGHT MANAGERMandarin Oriental, Singapore is looking for a Night Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the...

  • Guest Services Officer

    2 weeks ago

    Central Region, Singapore Royal Plaza On Scotts Full time $35,000 - $45,000 per year

    Position SummaryThe Guest Services Officer/Executive plays a vital role in creating a welcoming and seamless experience for all guests. This position requires individuals to handle guest arrivals, departures, and requests efficiently while projecting a positive image of the hotel. With empowerment and accountability, you will also manage guest feedback and...

  • Guest Services Executive

    4 days ago

    Central Region, Singapore Amara Singapore Full time $40,000 - $60,000 per year

    JOB RESPONSIBILITIES :Greet and welcome guests upon arrival.Register guests into the computer, verifying reservation, address, and credit information.Responsible for checking in guests such as registering and assigning rooms to guests.Issues access card and escorts guest to their room.Manages guests' accounts and information availability in the...

  • Guest Services Executive

    2 weeks ago

    Central Region, Singapore Paradox Clarke Quay Pte. Ltd. Full time $30,000 - $60,000 per year

    Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms...

  • Executive, Guest Service

    14 hours ago

    Central Region, Singapore The Ascott Limited Full time $30,000 - $50,000 per year

    Job Description – lyf Guard (Guest Service)Join our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard requires exceptional...

  • Executive, Guest Service

    2 weeks ago

    Central Region, Singapore The Ascott Limited Full time $35,000 - $45,000 per year

    Job descriptionYou will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests' satisfaction and provide a sense of home away from home. You will report directly to the Guest Service Manager.ResponsibilitiesYou will:Assist guests with check-in and check-out proceduresEnsure all...

  • Guest Services Executive

    2 weeks ago

    Central Region, Singapore The Pan Pacific Hotel Singapore Full time $40,000 - $60,000 per year

    We are seeking a dynamic and dedicated Guest Services Executive to join our Front Office team. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where you will play a crucial role in ensuring our guests have an exceptional experience from the moment they arrive until their departure.Key Responsibilities:Welcome and assist...

  • Guest Services Executive

    2 weeks ago

    Central Region, Singapore Mandarin Oriental, Singapore Full time $40,000 - $60,000 per year

    GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...