Cluster Manager

2 days ago

North Region, Singapore TOUCH Community Services Full time $90,000 - $120,000 per year

Job Summary:

The Cluster Manager is a strategic and transformational leader who develops the cluster's roadmap aligned with organisational direction and national priorities. The role provides oversight and guidance to Operations Managers, ensuring the effective delivery of integrated, community-based services. By driving impact and innovation, the Cluster Manager ensures that strategic initiatives remain responsive to the evolving needs of seniors.

Principal Responsibilities and Duties:

  • Sub regional Strategic and Operational Oversight

Develops and formulates long-term strategies, in alignment with organisational direction and national & sectoral priorities.

  • Programme/ Service Innovation & Integration

Oversight Operations Manager in operationalising strategic initiatives across assigned AACs.

  • Partnership and Stakeholder Engagement

·       Build and maintain strong relationships with regional stakeholders including community partners, government agencies (e.g. AIC, MOH), regional partners and grassroots leaders.

·       Represent the organisation in regional-level meetings, working groups, and collaboration platforms.

·       Devise financial planning for the cluster, secures external grants including corporate sponsorships and philanthropy to achieve long-term sustainability.

  • People Management

·       Strengthen the leadership capabilities and competencies of Operations Managers through regular check-ins, performance reviews, and centre visits that provide support and gather feedback.

·       Enable Operations Managers to effectively coach and guide Centre Leads.

  • Risk and Quality Management

·       Guides Operations Managers in identifying, and mitigating risks by ensuring SOP compliance, reviewing incidents, and fostering a culture of safety and accountability across centres.

·       Drive quality improvement initiatives and ensure service safety, consistency, and excellence.

Essential Skills and Qualifications:

  • Degree in Business/Healthcare/Commcare, or related field
  • 5-8 years' relevant experience, including 5 years in a leadership role
  • Strong in strategic planning, operations management, and service innovation
  • Excellent skills in stakeholder engagement, partnership building, and fundraising
  • Proven people management, coaching, and quality/risk management abilities
  • Experience in the social service/healthcare/community care sector, with familiarity in national ageing strategies and community-based care models

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