Cluster Leader

4 days ago

North Region, Singapore HMI OneCare Pte Ltd Full time $90,000 - $120,000 per year

Job Summary:

We are seeking an experienced Clinic Cluster Leader to oversee the operational management of a cluster of clinics, ensuring high-quality patient care, efficient workflows, and excellent customer service. We are also seeking for an experienced and skilled Team Leader to lead and manage a team of General Practitioners support staff. The successful candidate will lead a team of clinic managers and staff, driving business growth, and implementing strategic initiatives to enhance clinic performance.

Job Location:

Cluster Leader - West, North & East Region

Team Leader - West, North & East Region (Ang Mo Kio/Bangkit/Bukit Panjang Bus Interchange/Senja/Clementi/Hougang Avenue 8/Keat Hong/Punggol Plaza)

Key Responsibilities:

Operational Management:

  • Oversee the daily operations of a cluster of clinics, ensuring compliance with regulations and company policies

  • Manage clinic budgets, resources, and staffing to achieve business objectives

  • Implement process improvements to enhance patient flow, reduce wait times, and increase productivity

Leadership and Development:

  • Lead, mentor, and develop a team of clinic managers and staff to achieve departmental goals

  • Foster a culture of excellence, innovation, and continuous learning

  • Conduct performance evaluations, provide feedback, and identify training needs

Patient Experience:

  • Ensure delivery of high-quality patient care, excellent customer service, and positive patient experiences

  • Implement patient satisfaction initiatives and monitor feedback to drive improvements

Business Growth:

  • Drive business growth through strategic planning, market analysis, and competitive intelligence

  • Identify opportunities to increase revenue, expand services, and enhance market share

Requirements:

  • Diploma in Healthcare Administration, Business, or a related field

  • At least 3 years of experience in clinic operations management and leadership

  • Strong leadership, communication, and interpersonal skills

  • Ability to analyze data, think strategically, and make informed decisions

  • Experience with clinic management software and systems

  • Understanding of healthcare regulations, accreditation standards, and compliance requirements

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