Project Manager

1 day ago


NorthEast Region, Singapore ASCENDO ACADEMY PTE. LTD Full time $104,000 - $130,878 per year

Operations Management


• Lead end-to-end operations for client projects, including recruitment, onboarding, contract issuance, daily deployment, and billing.


• Manage daily workforce planning, scheduling, and site coverage to ensure service continuity.


• Implement SOPs, structured workflows, and compliance protocols to standardise operations across sites.


• Drive continuous improvement initiatives to enhance efficiency, compliance, and customer satisfaction.

Team Leadership & Development


• Scale and supervise teams (from 5 to 30+ staff), including cluster managers, site staff, and project officers.


• Recruit, train, and coach staff, ensuring alignment with KPIs, role expectations, and service standards.


• Conduct regular performance reviews and recommend corrective actions where necessary.

Project Initiation & Execution


• Oversee new project launches.


• Develop operational frameworks covering logistics, manpower deployment, and training content.


• Prepare onboarding materias and operational guidelines tailored to project needs.


• Monitor pilot deployments, refine processes, and scale operations based on outcomes.

Stakeholder Engagement & Compliance


• Collaborate with clients, and internal stakeholders to ensure smooth execution.


• Participate in tender submissions, including proposal drafting, costing, and compliance planning.


• Ensure adherence to regulatory standards and client service agreements.


• Prepare regular reports on KPIs, service quality, and operational performance.


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