Operations Manager

5 days ago

NorthEast Region, Singapore TOUCH Community Services Full time $104,000 - $130,878 per year

Job Summary:

The Operations Manager is an operational leader who translates the cluster's strategies and projects into actionable plans across multiple Active Ageing Centres (AACs). They provide tactical oversight and guidance, ensuring alignment with organisational goals, fostering cross-centre collaboration, optimising resources, and sustaining community partnerships. The Operations Manager also supervises Centre Leads and staff to ensure the effective and impactful delivery of services.

Principal Responsibilities and Duties:

  • Multi-Centres Operational Oversight:

·       Lead and manage the operations of multi-centres through effective resource management including manpower, and space.

·       Develop and implement operational workplan, systems, and processes in line with organizational and government policies.

·       Prepare & submit progress report and oversight performance indicators, project outcomes.

·       Manage the centre's budget & procurement

·       Facilitate sharing of best practices and resources across centres to strengthen overall performance.

  • Programme Development & Implementation:

·       Ensure holistic offering of active ageing programmes that promote physical, mental, social, and emotional well-being of seniors.

·       Introduce new programmes or innovative initiatives that are guided by data insights and seniors' feedback, ensuring their evolving needs are effectively addressed.

·       Ensure programmes align with national strategies and Active Ageing Programme frameworks.

  • Stakeholder & Community Engagement

·       Foster and maintain partnerships with community stakeholders including health clusters, grassroots, PA, HPB, AIC, SSAs, religious organizations, corporates and volunteers to support seniors holistically.

·       Represent the AAC in local community events, meetings, and dialogues.

  • Staff Supervision & Development

·       Provide supervision and coaching to the centre team

·       Build a collaborative and values-driven team culture

·       Lead staff meetings, case discussions, and performance reviews of centre team.

  • Governance, Reporting, and Compliance

·       Provide oversight of governance, reporting, compliance, and audit standards across all centres, while mitigating operational and safety risks through standardised SOPs and adherence to regulatory guidelines and escalate where necessary.

Essential Skills and Qualifications:

·       Degree in Business/Healthcare/Community Development, or related field

· – 7 years' relevant experience, with at least 3 years in a supervisory role

·       Strong in multi-centre operations, resource optimisation, and budget management

·       Skilled in programme development, stakeholder engagement, and partnership building

·       Proven people management, coaching, and team development abilities

·       Experience in governance, compliance, and active ageing/community care frameworks

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