Manager, Admin and Operations

At AWWA, we believe in driving meaningful impact through care, innovation, and collaboration. We are seeking a proactive and detail-oriented professional to provide operational and administrative leadership to our Allied Health Professional Group (AHPG).

In this role, you will play a key part in ensuring smooth operations, compliance with institutional policies, and timely reporting of key deliverables. You will also contribute to digital transformation initiatives and champion a culture of continuous improvement, enhancing services that support both our teams and the communities we serve.

1. Administration and Operations

• Lead the management of statistical data to support regular reporting, including monthly and quarterly KPI submissions to ministries or funders.
• Ensure operational processes are aligned with established Standard Operating Procedures (SOPs) and institutional requirements.
• Oversee the regular review and updating of SOPs to ensure accuracy, relevance, and alignment with evolving practices.
• Coordinate and support internal and external audit exercises, ensuring documentation and processes meet compliance standards.
• Provide secretariat support for EXCO meetings, including scheduling, preparation of meeting materials, and accurate minute-taking.
• Manage monthly interservice billing processes in accordance with finance guidelines and timelines.
• Serve as the primary liaison with IT to facilitate system access for new and transferred staff, and to address system-related issues raised by users.
• Supervise and mentor junior executives, providing guidance, performance support, and coverage when necessary.

2. Digital Transformation and Service Improvement

• Collaborate with cross-functional teams to conceptualize and implement digital tools and solutions that enhance operational effectiveness.
• Support selected improvement initiatives through process reviews, stakeholder engagement, and implementation planning.
• Apply structured problem-solving approaches to help teams identify root causes and develop practical solutions.
• Promote staff engagement in improvement efforts by sharing best practices and supporting capability building.

Other Responsibilities

• Provide coverage for duties within the AHPG admin and operations team when necessary.
• Participate in or lead other projects and events as assigned.

Job Requirements:

• Bachelor's degree in a relevant discipline (e.g., Health Sciences, Business Administration, Public Policy, or related fields).
• Minimum 5 years of working experience in administrative operations, including data management, finance, and audit support.
• Experience in leading or supporting process improvement, service enhancement, or operational efficiency initiatives is preferred.
• Exposure to digital tools or systems implementation in a healthcare, social service or corporate setting will be an added advantage.
• Strong organisational, analytical, and project coordination skills, with the ability to manage multiple priorities effectively.
• Confident communicator—able to engage and influence diverse stakeholders across levels and functions, both verbally and in writing.
• IT-savvy and comfortable working with digital tools and platforms to support operational and improvement initiatives.
• Data-literate, with the ability to interpret and use data to inform decisions and ensure timely completion of deliverables.
• Proactive and resourceful in identifying issues, proposing solutions, and driving follow-through.
• Adaptable and resilient in dynamic or ambiguous environments, with a continuous improvement mindset.
• Collaborative team player who can also work independently with minimal supervision.
• Demonstrates initiative in supporting change and innovation within operational and service contexts.