Front Office Support Officer

4 days ago


Singapore LGT Bank (Singapore) Ltd. Full time $60,000 - $120,000 per year

Responsibilties:

  • Handle enquiries from the Front Office to ensure smooth business operation;
  • Handle complaints or grievances from the front office and look for solutions;
  • Coordinate internal improvements with other departments (e.g. process, new products) and come up with suggestions re. improvements of working processes and possible solutions to increase the team's efficiency;
  • Assist with implementation, testing and training of new system solutions;
  • Represent the team in various regulatory / procedural / system enhancement projects;
  • Ensure preparation of monthly Management Reports, including potential follow up actions;
  • Monitor / check of various internal reports;
  • Handle the system input / approvals, if required;
  • Implement new forms and coordinate changes of existing forms;
  • Coordinate and provide training to new hires and existing staff (process, system etc.);
  • Being part of the team performing Business Contingency Plan;
  • Other ad-hoc task assigned by Team Head

Requirements:

  • Prior banking experience (either in a similar position or as ARM) is an advantage;
  • Hands-on experience with Avaloq is an advantage;
  • Excellent communication and interpersonal skill;
  • Good command of written and spoken English;
  • Open to learn and take over and up additional responsibilities;
  • Very flexible and positive attitude;
  • Able to work independently and as part of a team under pressure and against tight deadlines


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