Customer Support Intern

2 weeks ago

Singapore Sennheiser Electronic Asia Pte Ltd Full time $40,000 - $60,000 per year

About the Role

We are looking for a proactive and detail-oriented Customer Support Intern to join our Singapore team. This internship provides an excellent opportunity to gain hands-on experience in customer service operations, order management, and administrative coordination in a collaborative and fast-paced environment.

Key Responsibilities

  • Assist in the accurate and timely entry of sales orders into the system
  • Liaise with the Sales team to ensure order details are complete and correct
  • Maintain a systematic filing system for sales orders and customer-related documentation
  • Provide support in responding to customer inquiries via Zendesk, ensuring timely and accurate communication
  • Provide administrative support for department projects and process improvements
  • Help manage demo stock inventory and ensure accurate tracking
  • Support year-end audit by collating and organising required documentation
  • Contribute to other administrative and support tasks as assigned

Requirements

  • Currently pursuing a diploma or degree in Supply Chain, Logistics, Business , or a related field
  • Proficient in Microsoft Office , especially Excel
  • Detail-oriented, organised, and able to manage multiple tasks
  • Strong communication and interpersonal skills

What You'll Gain

  • Practical experience in customer service and sales operations
  • Insight into back-end processes supporting customer satisfaction and retention
  • Exposure to cross-functional collaboration with Sales, Logistics, and Finance
  • Mentorship from experienced professionals in a global brand environment

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