Operations & Customer Support Intern

2 weeks ago

Singapore CINCH SG PTE. LTD. Full time

**Position Overview**:
We are seeking a highly motivated and customer-centric individual to join our team as an Operations & Customer Support Intern. In this role, you will gain valuable experience in managing the device lifecycle, from procurement and vendor relations to order fulfillment and customer support. You will play a key role in ensuring customer satisfaction by providing timely and effective assistance, troubleshooting issues, and building strong relationships. This internship offers a unique opportunity to develop a diverse skill set in operations, customer service, and communication, while contributing to the success of a growing company.

**Key Responsibilities**

**Operations**:

- Manage the end-to-end device lifecycle, from procurement to fulfillment, ensuring timely delivery, cost-effectiveness, and customer satisfaction. This includes:

- Sourcing and Procurement: Identify, evaluate, and select vendors; negotiate pricing and contracts; manage vendor relationships; and stay informed about market trends and new technologies.
- Fulfillment and Logistics: Process orders accurately and efficiently; manage inventory levels; collaborate with logistics providers to optimize shipping and delivery; and resolve any fulfillment-related issues.
- Maintain strong vendor relationships to ensure product quality, timely delivery, and favorable terms.

**Customer Support**:

- Troubleshoot and resolve customer issues or complaints, escalating complex cases to appropriate teams or management when necessary.
- Process orders, returns, or exchanges, ensuring accuracy and efficiency.
- Track and follow up on customer interactions, documenting details and resolutions in the CRM system.

**Relationship Building**:

- Foster positive and professional relationships with customers, demonstrating empathy and understanding.
- Anticipate customer needs and provide proactive solutions or recommendations.
- Go the extra mile to exceed customer expectations, ensuring their complete satisfaction.

**Communication and Collaboration**:

- Communicate effectively with customers, using clear and concise language.
- Collaborate with internal teams, such as sales, marketing, or technical support, to address customer inquiries or resolve issues.
- Provide feedback to management on customer trends or concerns, suggesting improvements to processes or products.

**Other Duties**:

- Maintain up-to-date knowledge of company products, services, and policies.
- Participate in training programs or workshops to enhance customer service skills.Perform other duties as assigned by manager.

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