Intern - Customer Support & Operations

Singapore - Circular is delightful subscription e-commerce, with sustainability at its heart. By focusing on customer experience while reducing waste and underutilization, we provide subscriptions to premium devices at affordable prices and with unmatched flexibility.- Our mission is simple: to make subscribing to devices superior to owning them in every way, and thereby to accelerate the transition to a waste-free circular economy. By doing so, we will change our relationship with technology from one of consumption to one of custodianship.- At Circular, being a great place to work is anything but an afterthought. We are serious about crafting a place where adults work and learn together and every day is filled with meaning, collaboration, joy, and (most of all) impact.- We’re looking for our first batch of Interns who are interested to learn what it means to do operations or customer success in a growing start-up, and help deliver exceptional outcomes for Circular's technology subscribers. Find out how we make sure that every customer has a meaningful relationship with us through their experience using our subscription, or how operations work in a small but agile, highly invested company. - As an Intern, you are positive, empathetic, creative, and take pride in delivering good service. Our team works on trust and allows you the autonomy to proactively engage with customers, or do your best work in operations. - Key Responsibilities - Engage and delight our customers from the first day they join Circular. - Specifically for Customer Success: - Support our customers with enquiries or challenges and make them feel confident in their transition to subscriptions. - Oversee and manage pickup and delivery of products to and from customers. - Represent the Circular brand and build genuine customer loyalty. - Specifically for Operations (Subscription/ Asset): - Analyse and monitor operational KPIs. - Coordinate with our teams to identify opportunities in user growth. - Represent the Circular brand and build our operations towards a more streamlined customer experience. - Requirements - Strong initiative and sound judgement - Ability to pick up on tools quickly - Excellent communication and interpersonal skills - Currently pursuing a degree in Business, Supply Chain Management, or relevant disciples. - Self-motivated and drive to work in a fast-paced and dynamic start-up - For Customer Success: - Able to demonstrate ability to handle dynamic servicing situations - Genuine empathy and people skills. This is about connecting with our customers, not just following a script - Good interpersonal and communication skills with a positive customer service mindset. - For Operations: - Able to solve problems by thinking analytically, strategically and creatively. - Eager to learn the back-end of how operations work. - Other Benefits- Unlimited Paid Time Off - Private Medical Healthcare, Dental and Outpatient Care (Singapore employees only) - $200 "Circular Credits" to spend on whatever you want on the Circular store. (Singapore employees only) - Approval-free spending for work incidentals - Flexibility for WFH and Remote Work - Dedicated WeWork office in the heart of Singapore - WeWork All Access memberships available for non-Singapore employees - Our Values- All Circular employees are expected to fully live our values. We take this seriously: our values are not written on a poster and ignored, but written in our heads and our hearts.**Waste Less** Time is our most precious resource. Every employee is empowered and expected to spend their time wisely and with purpose.**Seek Unusual Knowledge**Be Present** We honour our past and dream big dreams for our future, but we live vividly in the present. We give our full focus to the job at hand, and take the time to appreciate our milestones and victories along our startup journey.**Freedom With Purpose** We give people the freedom and trust they need to do their jobs to the best of their ability.We expect the freedom to be taken seriously, and hold people responsible for using it to further Circular’s vision and purpose.