Training and Customer Support Intern

4 days ago

Singapore Quickdesk Pte. Ltd. Full time

Company Quickdesk Pte. Ltd. - quickdesk.io Designation Training and Customer Support Intern Date Listed 18 Dec 2024 Job Type Entry Level / Junior Executive - Intern/TS Job Period Immediate Start - Flexible End Profession Customer Service / Communications Industry Public Service / Education / Publishing Location Name Singapore Allowance / Remuneration $400 - 800 monthly Company Profile **About QD Academy** Established in 2014, QD Academy (formerly QuickDesk Academy) is dedicated to revolutionizing sales through the seamless integration of technology and education. Initially focused on CRM software, the academy has evolved into a comprehensive hub for education, offering professional conversion programs and cutting-edge social media marketing courses. As a registered Training Provider with SkillsFuture Singapore, QD Academy is committed to providing subsidized learning opportunities, emphasizing ethical sales digitization. **Our Offerings** - ** Education** - ** Training Courses** - Using AI and Automation for Digital Marketing through Customer Journey Map:Creation of Viral Video Content on TikTok for Social Media Marketing - Effective Business Negotiation with DISC - AI for Business Intelligence - ** Hiring Solutions** - Career Conversion Programme (CCP) **Achievements** - Over 900 companies have digitally transformed their sales and marketing processes with QD Academy's education and technology solutions - Founder & CEO, Charmain Tan, was recognized in Forbes "30 Under 30" in Enterprise Technology in 2019 and featured in SG100WIT 2020. **Why Choose QD Academy?** - Customer-Centric Approach: Dedicated to nurturing both professional and personal development, empowering team members to achieve excellence - Growth-Oriented: Valuing individuals who are growth-driven, always seeking to reflect and learn while having fun in the process. - Seek Excellence: Striving for perfection in every project and interaction, aiming to exceed expectations and deliver outstanding results. **Job Description**: **What we are looking for**: We are looking for a passionate and driven Training and Customer Support Intern to work closely with our team. In this role, you will gain hands-on experience across multiple functions, including Business Development, Operations, Training Program Coordination, and Customer Support. We will need you to help manage day-to-day operations, supporting learners, coordinating with trainers, and contributing to process improvements, research, and curriculum planning. You will work in a dynamic environment alongside leadership, gaining valuable gaining valuable insights into business operations and contributing to the success of QD Academy. **What you will do**: - Assist in co-ordination with trainer for confirmed class - Ensure learner satisfaction by delivering a high-quality customer service experience. - Address and resolve learner complaints and feedback regarding their service and training experience effectively. - Assist in registration of learners for the classes - Assist in getting feedbacks from learners - Assist in enhancing the Standard Operation Procedures (SOPs) of QuickDesk Academy; - Assist in research and planning for other curriculums that QuickDesk Academy will run Application Instructions

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