Junior IT/Field Support Engineer

2 weeks ago

Central Region, Singapore Alphaeus Pte Ltd Full time $40,000 - $60,000 per year
  • Provide support and resolution on 1st level end-user telephonic/email enquiries and issues on in-house applications and standard PC and notebook problem related to Hardware and Operating System.
  • Logging of service desk calls and documentation of all user requests and problem resolution in problem Ticket system.
  • Trouble shooting PC hardware, notebook, printer/print server, MS Win 2K/ XP/ Vista, Internet browser, standard Microsoft software, Outlook client and other in-house application problems.
  • Issuing of inventory tags and manages the IT database for inventory management for IT related equipment.
  • Provides technical assistance to users on basic desktop request as and when require.
  • Performs cost allocation charge back to inter department for IT related services.
  • Performs procurement for department following the internal purchasing process.
  • Act as a central receiver for all IT related purchased for company departments and thus allocating cost center to finance for the purchases.
  • Assist to source for IT related equipment quotations from appointed vendors.
  • Assists in documentation of department related information for safe keeping and retention.
  • Perform tasks as and when assigned by superior.

Requirements:

  • Diploma/ITE graduates in Computer Science/Electronics/IT or equivalent
  • Experience in related field for 1-2 years (Customer service/Call centre)
  • Excellent communication and inter-personal skills
  • Customer oriented and positive working attitude
  • Meticulous, analytical and able to communicate effectively
  • Effective team players and able to work under pressure
  • Able to work independently with minimum supervision
  • Relevant experience in supporting PC/notebook hardware, network printer, MS Win 2K vista and standard software (MS office 2K-2007, Antivirus, internet browser) and Outlook client, desktop setup, wireless, Active directory, printer setup, Outlook client, basic TCPIP troubleshooting, VPN setup/ troubleshooting

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