IT Field Support Engineer

2 weeks ago

East Region, Singapore TRT Shared Services, OPC Full time $70,000 - $120,000 per year

**ONLY APPLICANTS THAT ARE SINAGPOREAN NATIONALS OR ARE SINGARORE PERMANENT RESIDENTS WILL BE CONSIDERED FOR THIS ROLE**

Preference is given to those applicants with G50 Access Clearance Forms - These forms are for the Ministry of Home Affairs and Ministry of Defense

Requirements:

The AFE must meet at least MSD CAT 2A Security Clearance requirements and possess a minimum of five years of implementation experience with a telecommunications vendor.

The candidate should demonstrate expertise in the following areas:

  • 4G and 5G telecom call flows and troubleshooting
  • OpenStack and Kubernetes deployment and operations
  • Deployment of Containerized Network Functions (CNF)
  • Integration of various Network Functions
  • Training and Certification in IT and server storage would be an advantage.
  • Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.
  • Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

Primary Job Functions:

  • Manage the spares movement inbound and outbound the warehouse
  • Resolution of minor incidents that are raised by our customers
  • Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Other responsibilities:

  • Manage spare parts inventory movement and coordinate deliveries.
  • Conduct quarterly stock takes and audits.
  • Perform minor hardware maintenance tasks and conduct proactive audits.
  • Perform quarterly preventive maintenance.
  • Communicate effectively with customers and provide timely updates for service calls.
  • Continuously learn new skills and update internal procedures.
  • Source local service partners and logistics suppliers.
  • Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.
  • Maintain clean and organized work areas, and adhere to ESD and OHS requirements.

Required Deliverables:

  • Maintain over 95% accuracy between inventory database and actual warehouse stock.
  • Resolve supported incidents or tickets within SLAs.
  • Ensure prompt, professional, and reliable customer communication.
  • Meet commitments made to customers or reschedule with their approval.
  • Continuously improve technical and non-technical skills.
  • Escalate issues through proper channels in a timely manner.
  • Adhere to company policies.
  • Ensure onsite support availability.
  • Collaborate with the team for local parts sourcing

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person

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