Executive / Senior Exec, Customer Experience

4 days ago

Central Region, Singapore Best World International Ltd Full time $90,000 - $120,000 per year

Job Responsibilities

  • Assist in managing the CRM System project implementation, including upgrades, enhancements and process improvements. Ensure seamless integration across platforms, stakeholder alignment and timely delivery of project milestones.
  • Support the planning and execution of the CRM System configuration and user testing. Gather feedback, troubleshoot issues and ensure system usability aligns with business needs.
  • Oversee day-to-day administration of the CRM system, including user account management, performance monitoring and user trainings.
  • Analyze customer feedback to identify trends, pain points, and opportunities for improvement. Collaborate with relevant teams to design and implement actionable improvements.
  • Work closely with internal departments and external partners to optimize CRM functionality and enhance customer experience workflows across all touchpoints.
  • Develop and maintain detailed process maps and documentation to support system enhancements, operational efficiency and stakeholder understanding.
  • Support and contribute to other customer experience initiatives and projects as required.

Requirements

  • Minimum Diploma with 3~5 years of experience in customer experience and relationship management in both B2B and B2C environments.
  • Proficiency in using customer relationship management (CRM) system and digital tools as well as experience in implementing CRM projects.
  • Good communication and interpersonal skills to effectively interact with all stakeholders.
  • Strong analytical thinking and problem-solving abilities.
  • Proficient in Microsoft Office Suite.

  • Female Admin Exec

    4 days ago

    Central Region, Singapore Fiducia Design Pte Ltd Full time $40,000 - $60,000 per year

    About the roleSingaporean or P R onlyFiducia Design Pte Ltd is seeking a talented and detail-oriented Female Admin Exec to join our team in the Bukit Merah Central Region. This is a full-time position that will play a vital role in supporting the day-to-day administrative operations of our growing business.What you'll be doingProviding general administrative...

  • Senior Executive/ Executive, Customer Experience

    1 week ago

    East Region, Singapore NTUC Club Full time $90,000 - $120,000 per year

    We are seeking a dynamic and detailed-oriented Customer Experience (Senior Executive/Executive) to join our team. The ideal candidate will play a pivotal role in enhancing customer satisfaction, driving loyalty and ensuring positive experience across our customer touchpoints.Job DescriptionCustomer Experience and AssessmentPlan, conduct and facilitate...

  • Corporate Secretarial and Admin Exec

    1 week ago

    Central Region, Singapore Base Advisory Pte Ltd Full time $40,000 - $80,000 per year

    Job TitleCorporate Secretarial & Admin ExecJob Description & RequirementsWe are a corporate secretarial and accountancy firm providing business advisory services to SMEs, corporates, and HNW individuals.We are looking for driven individuals to join a dynamic, fast evolving start-up working environment and grow your career together with the firm as we...

  • Senior Executive/Executive, Customer Experience

    6 days ago

    Pasir Ris, East Region, Singapore NTUC Club Full time $80,000 - $120,000 per year

    We are seeking a dynamic and detailed-oriented Customer Experience (Senior Executive/Executive) to join our team. The ideal candidate will play a pivotal role in enhancing customer satisfaction, driving loyalty and ensuring positive experience across our customer touchpoints.Job DescriptionCustomer Experience and AssessmentPlan, conduct and facilitate...

  • Senior / Executive (Customer Experience Management)

    6 days ago

    Central Region, Singapore Raffles Medical Group Ltd Full time $80,000 - $120,000 per year

    In this role, the incumbent works closely with internal and external stakeholders to drive service improvement initiatives across all business units. Responsibilities:Lead the end-to-end process of customer feedback management.Systematically tabulate and analyse the feedback data to identify trends, root causes of dissatisfaction, and opportunities for...

  • Customer Experience Specialist

    1 week ago

    Central Region, Singapore Private Advertiser Full time $40,000 - $60,000 per year

    We're looking for a Customer Experience Specialist who thrives on making customers feel supported, valued and understood. Your main focus will be delivering exceptional service and building lasting relationships, with occasional opportunities to recommend solutions that make their lives easier.ResponsibilitiesRespond promptly to customer inquiries via phone,...

  • Exec Asst

    1 week ago

    Central Region, Singapore National University Hospital Full time $40,000 - $80,000 per year

    Career in the HospitalJoin our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.At NUH, we are driven by a shared purpose – to lend a helping hand...

  • Operations & Customer Experience Executive

    1 week ago

    Central Region, Singapore Plexus Care Pte Ltd Full time $30,000 - $37,800 per year

    Operations & Customer Experience ExecutiveLocation: Walking Distance to Pasir Panjang MRT Station @ CitiLink Warehouse ComplexSalary: SGD 2,500 – 3,000 per month (inclusive of CPF), based on experienceJob Type: Full-TimeAbout UsPlexus Care is a purpose-driven healthcare distribution company focused on eldercare and rehabilitation, and home medical...

  • Communications Exec

    6 days ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $80,000 - $120,000 per year

    The OpportunityThis is an exciting opportunity to work for one of the leading banks.It is an opportunity for an experienced Communications Executive to join their teamThis will start off as a 12-month contract roleLocated at Changi Business ParkWe are seeking a highly skilled and proactive individual to join our Communications team. This role is ideal for a...

  • Senior Executive, Customer Experience #Automotive Industry

    2 weeks ago

    East Region, Singapore Capital Human Resource Management Pte. Ltd Full time $104,000 - $156,000 per year

    Our Company, in the Automotive Industry located in East has opening for Senior Executive, Customer Experience.5 Days work weekExcellence working environmentCareer advancement opportunityYearly BonusesCustomer Relationship ManagementDevelop and maintain long-term relationships with leasing customers, acting as their primary point of contact for all...