Customer Experience
1 day ago
A Singapore government agency driving national initiatives to enhance community well-being through programmes, digital platforms, and public engagement.
About the role:
We're looking for a seasoned leader to head customer insights, experience strategy, and service process improvements for a public sector agency focused on enhancing community well-being.
In this role, you will:
- Lead the collection and analysis of customer data to identify insights and drive actionable improvements.
- Develop and execute a comprehensive CX strategy to ensure consistent, citizen-centric experiences.
- Oversee service design initiatives using human-centred methods to reimagine and enhance customer journeys.
- Manage and mentor a multidisciplinary team, oversee budgets, and drive change management across the organisation.
What we're looking for:
- 8-10 years of experience in customer experience, data analytics, and service transformation.
- Strong skills with analytics tools such as Power BI, survey platforms, and process improvement methodologies.
- Proven leadership and stakeholder management capabilities.
- Passion for creating meaningful impact through data-driven decision-making and collaborative innovation.
Wilson Tay
Direct Line:
EA License No: 91C2918
Personnel Registration Number: R2091205
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