Customer Experience Support Specialist
1 day ago
Customer Experience Support Specialist
A famous Tech MNC
The Opportunity
- Adecco is partnering our client, a famous Tech MNC
- We are looking for a Customer Experience Support Specialist
- Work arrangement - 5 days work week (may need to work on weekend)
- Work location - Tampines
- The role will start out as a contract
- Candidates who are immediately available/ able to start work within short notice will be preferred
The Talent
- Excellent communication skills, including the ability to handle high-pressure or unclear situations professionally.
- Strong command of written and spoken English, with the ability to explain technical topics in simple terms.
- Experience using customer support platforms such as D365, Slack, Jira, or Zendesk.
- Strong technical aptitude and adaptability in fast-paced, evolving environments.
- Comfortable working on weekend (5 days work week)
- Plus point - 1 year of experience in customer-facing support roles, ideally within service or mobility industries.
- Plus point - Prior experience assisting passengers in sectors such as public transport, aviation, hospitality, or ride-hailing.
Job Description
- Passenger Support: Provide real-time assistance via hotline and ticketing systems; resolve routing or boarding issues and reassure passengers during unexpected scenarios.
- Incident Management: Act as first responder during carrides; handle safety-related incidents, execute emergency SOPs, and coordinate with internal teams and emergency services.
- Feedback & Experience: Capture passenger feedback, report usability issues, and suggest improvements to enhance service quality.
- Onboarding & Education: Guide first-time passengers on safety features and app usage; maintain FAQs and conduct onboarding sessions for diverse passenger groups.
Next Step
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to
- All shortlisted candidates will be contacted
Liu XinYang
EA Licence Number: 91C2918
Personnel Registration Number: R1988872
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