Senior Executive, Group Office of Patient Experience

5 days ago

Central Region, Singapore Singapore Health Services Pte Ltd (SingHealth HQ) Full time $104,000 - $130,878 per year

As a Senior Executive in SingHealth Group Office of Patient Experience, you will support the Assistant Director in the planning and execution of programmes that drive patient engagement. Through partnerships with patients and/or their families and caregivers, you will work with healthcare professionals across SingHealth to improve health services. This includes conceptualising and implementing key events that position SingHealth as a leader in patient engagement and patient advocacy programmes. The scope of work includes planning, publicity, vendor management, cross-liaison with various stakeholders, and review of award criteria and award presentation format.

Another key responsibility will be to provide support relating to recruitment, onboarding and training of SingHealth Patient Advocacy Network (SPAN) members to build a strong network of empowered patient advisors who volunteer their experiences to improve the quality and safety of care and services. You will also assist in extending the outreach of SPAN's work by introducing new communication channels on social media and working with SingHealth institutions to create institution-based SPANs. Close collaboration with local and international counterparts will also be expected for SPAN to remain relevant.

Other duties include assisting in the handling and management of feedback via the hotline and email and representing the department in organisation-wide initiatives.

Job requirements

Bachelor's Degree in any discipline with at least 2 years of relevant experience in service operations, partnerships and outreach, event and project management, and/or customer service

Good command of spoken and written English

Proficiency in Microsoft Office applications

Strong interpersonal and communication skills

Creative and resourceful team player

Meticulous with ability to multi-task in a dynamic and fast-paced environment

  • Sr Executive, Group Clinical Education

    6 days ago

    Central Region, Singapore National Healthcare Group Corporate Office (HQ) Full time $90,000 - $120,000 per year

    Company description: The National Healthcare Group (NHG) is a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical expertise and facilities. Care is provided through an integrated network of seven primary care polyclinics, acute care and tertiary hospitals, national specialty centres and business divisions....

  • Senior/Associate Executive, Office of Patient Experience

    6 days ago

    Central Region, Singapore KK Women's & Children's Hospital Full time $40,000 - $60,000 per year

    Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital.  You will attend to walk-in patients and families as well as phone calls to the OPE Hotline.  You will review and follow up with appropriate actions on the feedback received.  In addition, you are expected to respond to general feedback...

  • Patient Service Officer

    6 days ago

    Central Region, Singapore Raffles Medical Group Ltd Full time $4,000 - $6,000 per year

    At Raffles Medical Group, you'll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.Your key responsibilities will include:Attend to patient enquiries over the...

  • Patient Service Officer

    6 days ago

    Central Region, Singapore Raffles Medical Group Ltd Full time $4,000 - $6,000 per year

    At Raffles Medical Group, you'll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.Your key responsibilities will include:Attend to patient enquiries over the...

  • Sr Executive, Group Finance

    6 days ago

    Central Region, Singapore National Healthcare Group Corporate Office (HQ) Full time $90,000 - $120,000 per year

    Company description: The National Healthcare Group (NHG) is a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical expertise and facilities. Care is provided through an integrated network of seven primary care polyclinics, acute care and tertiary hospitals, national specialty centres and business divisions....

  • Locum Patient Service Officer

    6 days ago

    Central Region, Singapore Raffles Medical Group Ltd Full time $104,000 - $130,878 per year

    Job DescriptionAt Raffles Medical Group, you'll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.Your key responsibilitieswill include:Attend to patient...

  • Office of Patient Experience

    6 days ago

    East Region, Singapore Changi General Hospital Full time $60,000 - $120,000 per year

    You will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some of the suffering and anxiety faced by patients/families and staff alike.Responsibilities:Proactively gathering real-time bedside feedback...

  • Patient Service Officer

    6 days ago

    Central Region, Singapore International Medical Clinic Full time $4,000 - $6,000 per year

    As part of the Patient Service Support team of International Medical Clinic (IMC), the Patient Service Officer will be the first point of contact for patients, internal and external customers, whether in person, over the phone, or via email. This role combines the patient service desk reception duties in the clinic and the IMC Call Centre patient service...

  • Patient Relationship Officer

    6 days ago

    Central Region, Singapore Q & M Dental Group (Singapore) Limited Full time $2,500 - $4,000 per year

    Roles & Responsibility:Attend to all patients' inquiries, either through call-in or walk-in, promptly and courteously.Register patients, either for an appointment or walk-in treatment.Upon completion of consultation and treatment, discharge patients by dispensing medication, collecting accurate payment, and scheduling of next appointments.Collect payment...

  • Patient Service Supervisor

    6 days ago

    Central Region, Singapore Healthway Medical Group Full time $40,000 - $80,000 per year

    Duties and Responsibilities•       Assist in operative dentistry, surgical, endodontics and prosthodontics procedures and any other dental related duties•       Assist in the performing of dental radiography•       Comply with work safety regulations in the handling of dental instruments and equipment•       Ensure cleanliness...