Patient Experience Transformation
3 days ago
You will enhance patient care by leveraging the skills, time, and compassion of volunteers and support group members, while fostering stronger connections between the hospital and the local community.
You will optimise resources by supplementing the hospital's workforce with skilled inbound volunteers, allowing staff to focus on core medical duties. You will also facilitate patient empowerment through support groups that promote peer-to-peer support, education, and coping strategies for various health conditions.
Responsibilities:
Volunteer Programme Management and Engagement
Develop and manage volunteer recruitment, training and retention systems
Oversee programmes, monitor performance, provide feedback, and ensure sufficient staffing patient areas
Patient Support and Experience Enhancement
Facilitate patient support groups
- Expand support services
- Develop and execute plans to improve patient satisfaction
- Ensure positive patient engagement
Integrate volunteer services with patient support initiatives
Programme Development and Quality Assurance
Design and oversee diverse volunteer programmes
- Provide orientation and training
- Ensure compliance with policies and standards
- Regularly evaluate programme effectiveness
Drive continuous improvement based on feedback
Stakeholder Engagement and Collaboration
Liaise with hospital departments, healthcare professionals, and community organisations
- Identify high-impact areas of volunteer involvement
- Champion volunteerism and patient support groups
- Develop strategies to strengthen community relationships
Requirements:
- Degree in any discipline with at least 2 years' relevant working experience
- Has good working knowledge of ground customer service operations
- Those with healthcare experience or volunteer management would have an advantage
- Strong relationship building skills, positive, creative and meticulous planner
- Strong multi-tasking skills and good time management
- Good presentation and communications skills
- Proficient in relevant IT applications, capable of creating motion graphics, animations, videos and developing engaging PowerPoint presentations using multimedia elements
- Flexible and willing to work on occasional weekends for event coverage
-
East Region, Singapore Changi General Hospital Full time $4,000 - $6,000 per yearYou will report to the Executive (Journey Experience) and interface with Patient Experience Transformation (PXT) team and stakeholders to provide patient engagement, conveyancing and way finding services. You will also engage with staff and public volunteers to deliver transformed experiences. Your work areas include Emergency Dept Operations, Outpatient...
-
Office of Patient Experience
3 days ago
East Region, Singapore Changi General Hospital Full time $60,000 - $120,000 per yearYou will form the relational bridge between patients and their families, and the medical, nursing and allied health staff thereby enhancing the hospital experience. You will understand and take action to mitigate some of the suffering and anxiety faced by patients/families and staff alike.Responsibilities:Proactively gathering real-time bedside feedback...
-
Patient Service Officer
3 days ago
East Region, Singapore Raffles Medical Group Ltd Full time $3,000 - $6,000 per yearAt Raffles Medical Group, you'll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.Your key responsibilities will include:Attend to patient enquiries over the...
-
Tampines, East Region, Singapore Eastern General Hospital Full time $60,000 - $120,000 per yearThe upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and...
-
Patient Service Officer
3 days ago
Central Region, Singapore Thomson Medical Pte Ltd Full time $2,500 - $4,000 per yearThomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us.You will...
-
Senior Executive, Patient Financial Services
3 days ago
East Region, Singapore Singapore Health Services Pte Ltd (Eastern General Hospital) Full time $80,000 - $120,000 per yearThe upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and...
-
Patient Service Officer
3 days ago
North-East Region, Singapore Thomson Medical Pte Ltd Full time $40,000 - $60,000 per yearJob DescriptionPrepare and clean the room, turn on the machines in the morning.Oversees proper functioning and cleanliness of equipment, printer and ensure regular quality assurance checks and maintenance of printers. Maintain records of maintenance performed.Register patient for their examinations in the HIS and enter the correct order for the examinations,...
-
Patient Care Administrator
3 days ago
North-East Region, Singapore HCA Hospice Limited Full time $104,000 - $130,878 per yearWhat you will doYou are responsible for providing support to the multidisciplinary clinical team in the administration of patient records and registration of caregiver training programme as part of HCA's palliative care support programme. You will make home visits to obtain personal documents of caregivers, follow the guidelines on administering means...
-
Patient Service Officer
3 days ago
East Region, Singapore IHH Healthcare Full time $4,000 - $6,000 per yearRole: Perform admission registration, deposit collection, cashiering, billing (after office hours) and A&E registrationKey Accountabilities:Perform registration at the counter for admitting/outpatient consultation patientsPerform cashiering duties; collect payment via Nets, Credit Cards and Cash.Assist in queries from internal and external customers...
-
Patient Service Associate
3 days ago
Central Region, Singapore DOCTOR ANYWHERE OPERATIONS PTE. LTD. Full time $40,000 - $60,000 per yearAbout the teamOur Medical Services team is critical to the success of Doctor Anywhere. We are a team of healthcare professionals who oversee Doctor Anywhere's medical operations including clinics, telemedicine and mobile services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.About...
