Patient Experience Transformation

2 days ago

East Region, Singapore Changi General Hospital Full time $60,000 - $120,000 per year

You will enhance patient care by leveraging the skills, time, and compassion of volunteers and support group members, while fostering stronger connections between the hospital and the local community.

You will optimise resources by supplementing the hospital's workforce with skilled inbound volunteers, allowing staff to focus on core medical duties. You will also facilitate patient empowerment through support groups that promote peer-to-peer support, education, and coping strategies for various health conditions.

Responsibilities:

  1. Volunteer Programme Management and Engagement

  2. Develop and manage volunteer recruitment, training and retention systems

  3. Oversee programmes, monitor performance, provide feedback, and ensure sufficient staffing patient areas

  4. Patient Support and Experience Enhancement

  5. Facilitate patient support groups

  6. Expand support services
  7. Develop and execute plans to improve patient satisfaction
  8. Ensure positive patient engagement

  9. Integrate volunteer services with patient support initiatives

  10. Programme Development and Quality Assurance

  11. Design and oversee diverse volunteer programmes

  12. Provide orientation and training
  13. Ensure compliance with policies and standards
  14. Regularly evaluate programme effectiveness

  15. Drive continuous improvement based on feedback

  16. Stakeholder Engagement and Collaboration

  17. Liaise with hospital departments, healthcare professionals, and community organisations

  18. Identify high-impact areas of volunteer involvement
  19. Champion volunteerism and patient support groups
  20. Develop strategies to strengthen community relationships

Requirements:

  • Degree in any discipline with at least 2 years' relevant working experience
  • Has good working knowledge of ground customer service operations
  • Those with healthcare experience or volunteer management would have an advantage
  • Strong relationship building skills, positive, creative and meticulous planner
  • Strong multi-tasking skills and good time management
  • Good presentation and communications skills
  • Proficient in relevant IT applications, capable of creating motion graphics, animations, videos and developing engaging PowerPoint presentations using multimedia elements
  • Flexible and willing to work on occasional weekends for event coverage

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