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Customer Service Executive

2 weeks ago

Central Region, Singapore Challenger Technologies Limited Full time $3,000 - $4,000 per year

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

  • Working days: Monday to Sunday (5 Days Work Week)
  • Working time: 11.00am to 9.30pm

Responsibilities:

  • Attend to walk-in customers, addressing VEW and inquiries.
  • Perform basic diagnoses of device faults.
  • Conduct product testing and manage exchanges.
  • Assist with first-time product setup.
  • Apply screen protectors.
  • Handle SingSaver redemptions.
  • Resolve product issues encountered by customers after sales

Requirements:

  • Experience in customer service
  • Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries. Strong command of the language(s) used for customer interactions.
  • Product Knowledge: Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
  • Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
  • Ability to handle multiple tasks simultaneously.