Customer Success
1 day ago
The company is a SaaS School Management Software Education Sector in Singapore.
This is a B2B2C software.
**Responsibilities**
- Own overall relationship with assigned clients
- Ensure retention and satisfaction of all assigned clients
- Aid clients in achieving their goals
- Collect customer feedbacks and perform data analysis
- Provide findings to product team and collaborate closely for better product improvements
- Collaborate and support sales team in new clients acquisitions
**Qualifications**
- Proven strong customer success achievements in the SaaS industry
- Passionate in servicing clients
- People oriented personality
- Excellent communication and good listening skill
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
**Job Types**: Full-time, Permanent
**Salary**: Up to $4,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Local Polytechnic Diploma (preferred)
**Experience**:
- Customer support: 1 year (required)
- SaaS: 1 year (required)
Work Location: In person
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