Customer Service Executive
7 days ago
**Responsibilities**:
**Provide customer excellence **- Ensure a positive customer experience at all times and passionate about maintaining good customer relationship. Going the extra miles to make customers feel wanted.
**Solution point **- Answer to inquiries and provide possible solution to meet customers expectations.
**Support **- Follow up on post-treatment and post-purchase experience. Gather feedback for the team for areas of improvements and turn it as opportunity.
**Provide product information **- Learn and share knowledge on products, services and any current promotions which will benefit the customers.
**Co-ordination with Team members **- Ensure good team work with well-organized work flow.
**Administrative and other Duties**
**Manage POS **- handle appointments, issue sales invoice, and maintain customer profile and service records through POS system.
**Update records **- Maintain and upkeep records for on existing SOPs pertaining to customer related documents
**Filing - **Daily upkeep on filing of customers records.
**Area maintenance **- daily upkeep on cleanliness in the customer receiving area.
**Requirements**:
- Minimum 2 years in retail industry
- Relevant qualifications in required skills
- Strong interpersonal skills with a positive attitude and a good team player
- Mature, independent, and proactive with a strong sense of responsibility in deliverables
- Microsoft skills
- Able to work retail hours
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