Customer Satisfaction

2 days ago

West Region, Singapore WGT EHR Pte. Ltd. Full time $70,000 - $120,000 per year

Highlights

  • 5-day work week, Mon to Fri, 830am to 530pm
  • One-year contract with possible extension
  • Completion bonus
  • Company transport provided

We are seeking a Customer Satisfaction & Quality (CS&Q) Executive to ensure customer satisfaction by maintaining high-quality, compliant, and reliable outbound processes. You will drive continuous improvement and ensure every shipment meets company standards.

Key Responsibilities:

  • Servicing as the primary quality liaison between the distribution center and customers.
  • Ensure outbound processes meet customer specifications and quality standards.
  • Investigate and resolve customer complaints; lead root cause analysis using 8D, DMAIC, and FMEA.
  • Manage returns and warranty claims, ensuring timely resolution and feedback
  • Monitor outbound logistics for compliance with ISO 9001 and other standards.
  • Maintain the Quality Management System (QMS) and prepare performance reports.
  • Support corrective and preventive actions (CAPA) and ensure follow-through on improvement plans.
  • Identify and mitigate risks in outbound operations through statistical analysis and audits.
  • Drive continuous improvement initiatives to reduce defects and enhance customer satisfaction.
  • Collaborate with warehouse, logistics, and customer service teams to ensure smooth operations.
  • Train internal teams on quality standards, customer expectations, and problem-solving methods.
  • Participate in customer audits and lead process robustness initiatives using PFMEA and PCP.

Requirements:

  • Diploma in Engineering, Quality Management, or related field.
  • Minimum 1 year of quality experience (manufacturing or distribution preferred).
  • Good communication and writing skills in English.
  • Strong problem-solving and analytical skills

Interested applicants, please send in your updated resume in Word format. We regret to inform you that only shortlisted candidates will be notified.

EA License No: 18C9251

EA Personnel No: R1653228

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