IT Helpdesk Engineer

1 week ago

West Region, Singapore Hanwha Offshore Solutions Singapore Pte. Ltd. Full time $40,000 - $80,000 per year

Responsibilities:

  • Manage and maintain IT systems including servers, laptops, printers, and network infrastructure (LAN/Wi-Fi/VPN)
  • Provide 1st and 2nd level IT support for staff (Windows, Office365, engineering software)
  • Set up new user accounts, devices, and access rights in accordance with company policy
  • Monitor cybersecurity compliance and liaise with Group IT security teams
  • Manage relationships with local IT vendors, telecom providers, and hardware suppliers
  • Coordinate procurement and inventory of IT equipment and software licenses
  • Act as local IT project coordinator during system upgrades, migrations, or office expansions
  • Support international collaboration tools (MS Teams, SharePoint, remote access tools)
  • Troubleshoot hardware/software/network issues in coordination with global HQ
  • Maintain documentation of systems, procedures, and asset records
  • Collaborate with the IT department of Hanwha Ocean HQ in Korea to ensure alignment of global IT standards
  • Provide support for the setup and management of dedicated servers, domains, and local infrastructure as needed

Requirements:

  • Diploma / Degree in Computer / Info-Comm Technology or related
  • At least 2-3 years of relevant working IT support experience supporting computer users
  • Hands-on experience in supporting desktop/laptop hardware, network printer, Microsoft Windows, and standard software (Microsoft Office, Microsoft Outlook client, Antivirus, Internet browser) and Computer setup, Microsoft Active directory, VPN setup/troubleshooting
  • Good communicator with strong problem-solving skills
  • Ability to work in a team environment to engage and motivate team members
  • Positive attitude and able to work well with culturally and geographically diverse teams

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