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Travel Desk Associate

2 weeks ago

Singapore SEA Limited Full time $40,000 - $60,000 per year
About Team

The Sea Travel Desk is part of the Group COO Office and is responsible for the group-wide international travel policy and process.

Job Description
  • Designing, maintaining, and ensuring group-wide compliance with the Sea International Travel Policy;
  • Processing requests for hotel and flight bookings in a timely and pragmatic manner in accordance with the Sea International Travel Policy;
  • Working closely with third-party vendors and booking agents to operationalize bookings;
  • Maintaining good and proper records of all travel requests and bookings for billing and management reporting purposes through the self-developed travel management system and purchasing system;
  • Addressing feedback and clarifications from travelers regarding their bookings;
  • Responding to after-hours travel emergencies and urgent requests;
  • Implementing continuous improvement initiatives (e.g. travel policy refinement, frontend and backend system improvements, third-party contract negotiations, etc.)
  • Regular reporting to management on travel demand and patterns, as well as ad-hoc analysis when required; and
  • Other special projects pertaining to company travel policy and operations.
Requirements
  • Adaptability to evolving business requirements
  • Willingness to learn and perform tasks across the front, middle and back office
  • Process-driven with strong execution ability
  • Systematic, with excellent attention to details
  • Excellent team player, with willingness to go the extra mile for teammates
  • Proactive in proposing areas for continuous improvement
  • Willingness to adopt AI/use AI as an enabler in his/her daily work
  • Work one weekend every 2 months (compensated with off-in-lieu)