Learning Experience Manager
2 weeks ago
Role Overview
As the Learning Experience Manager, you will be responsible for designing, implementing, and maintaining a best-in-class learning experience across all Vertical Institute courses. You will set the standard for instructor quality, support continuous improvement, and make sure that every learner — regardless of course or instructor — receives an engaging, high-quality education.
Responsibilities Instructor Onboarding & Quality Assurance
- Design and implement instructor onboarding and training programs
- Observe live or recorded classes to ensure teaching quality
- Create a standardized teaching playbook to guide delivery across all courses
- Develop instructor evaluation frameworks and implement performance reviews
Learning Experience Design & Optimization
- Define what "great learning experience" means at the Vertical Institute
- Collaborate with curriculum designers to ensure content is easy to teach and engaging to learn
- Identify areas of friction in the student journey and propose solutions to improve class flow
Instructor Development & Coaching
- Organize monthly workshops to upskill and align instructors
- Provide 1-on-1 coaching and feedback based on class reviews and student feedback
- Cultivate a feedback culture among instructors for continuous improvement
Quality Metrics & Feedback Loops
- Monitor NPS, CSAT, class attendance, dropout rates, and post-class surveys
- Identify trends and issues in student feedback
- Report monthly on learning quality, instructor performance, and improvement areas
Requirements
- 3–7 years of experience in instructional design, adult education, academic operations, or edtech
- Strong understanding of teaching and learning best practices (esp. for adult learners)
- Experience in onboarding, managing, or training instructors/tutors/teachers
- Strong organizational skills with the ability to manage quality across multiple courses and instructors
- Excellent communication, empathy, and coaching abilities
- Bonus: Experience at a training provider, university, or edtech company
Why Join Us?
- Be part of a fast-growing education company shaping the future of upskilling in Singapore.
- Own a high-impact function from Day 1
- Collaborate with passionate educators, designers, and growth leaders
- Competitive salary and performance bonus structure
- Open, high-trust culture that values initiative, accountability, and customer-centricity.
Job Type: Full-time
Experience:
- Learning Experienced Manager: 5 years (Required)
Location:
- Singapore (Required)
Work Location: In person
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