Learning Experience Manager

2 weeks ago

Singapore beBeeDevelopment Full time $80,000 - $150,000
Key Role: Training & Development Manager

We are seeking an accomplished Training & Development Manager to spearhead our training initiatives in Singapore.

Job Responsibilities

The ideal candidate will play a pivotal role in cultivating a high-performing team culture, ensuring that new hires and existing crew members are continuously developed to excel in their roles and responsibilities.

Key Responsibilities:
  • Strategy & Training Execution:
    • Establish comprehensive training roadmaps for high-potential leaders, new hires, and existing crews.
    • Develop and manage the overall training strategy, ensuring that projects are delivered on time and within budget constraints.
    • Stay up-to-date with emerging training systems in the quick-service restaurant industry, driving continuous improvement and innovation within our training framework.
    • Conduct classroom and in-restaurant training sessions and skill-building workshops.
  • Onboarding & Continuous Development:
    • Deliver onboarding programs for all new hires, accelerating their operational competency.
    • Implement refresher training for existing crew members to upskill culinary and improve guest experience.
    • Maintain detailed training records and provide reports on training progress and impact.
  • Leadership & Succession Planning:
    • Identify high-potential crew members and design leadership development programs to prepare them for management roles.
    • Conduct and oversee the train-the-trainer program to strengthen the training culture and build internal capabilities.
    • Partner with HR to ensure succession planning for key roles.
  • Innovation & Continuous Improvement:
    • Lead the development of digital learning platforms, interactive modules, and e-learning content.
    • Continuously improve learning and training tools and platforms to enhance learners' accessibility and engagement.
  • New Restaurant Openings (NROs):
    • Lead the training implementation for all new restaurant openings, including infrastructure setup, system installations, and digital integration.
    • Ensure that the team for new restaurants are trained and competent to optimize operations from day one, adhering to our operational standards.
    Required Skills:
    • Digital Integration
    • Leadership
    • Classroom
    • Operational Excellence
    • Restaurants
    • Financial Management
    • Artificial Intelligence
    • Succession Planning
    • Leadership Development
    • Strategy
    • Data Science
    • Business Development
    • Accessibility
    • Design Leadership
    • Training Delivery

Our organization offers a collaborative work environment and opportunities for growth and professional development.

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