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Head of Operations

3 weeks ago

Singapore Sulzer Full time

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a Head of Operations (SEA) to join our team in Sulzer Singapore Pte Ltd.

Your main tasks and responsibilities:

Operations Strategy & Direction

  • Responsible for the effective execution of all services work across the region including oversight of Service Centers in all sub-regions, governance of project management and field service.
  • Primary KPIs include regional revenue, Service Center operations and budget performance related to COGS/Other COGS costs.
  • Implements effective business strategies and structures, playing a fundamental role in shaping the future of the regional business.

Service Centre Management

  • Actively manage absorption (in partnership with Head of Sales), warranty, non-conformance (NCC) and cost of poor quality (CoPQ) costs in shop and field operations. Implement corrective actions as needed to prevent reoccurrence.
  • Ensure that Safe Systems of Work are developed and implemented for all activities through risk assessment and operating procedures.
  • Establish and implement benchmark SC standards and ways of working, lead implementation across entire region.
  • Actively manage SC costs, reduce burden rates, lead capex implementation efforts, ensure visibility and sharing of inventory across the network.
  • Establish EAPA SC network – sharing tooling, capability and resources to capture full value and benefit of region wide footprint.
  • Develop potential service partners across region to expand Services footprint, look for potential acquisition targets to expand capabilities.

Project Management

  • Manage project management network, providing the means to implement PM Excellence methods across region.
  • Provide oversight and direction on ongoing projects, ensure timely, on budget delivery to plan.
  • Develop tools and processes to standardize project management across region.

Field Service

  • Manage field service capabilities across region, develop competency of the FS organization ensuring sufficient capability to execute projects.
  • Ensure cooperation across sub-regions to drive full utilization of FS team across projects.
  • Manage tooling across regions ensuring adequate coverage with minimum additional investment.

Operations Excellence Implementation

  • Provide input to capex investment plans across region, identifying areas with the largest potential returns.
  • Represent EAPA on Division wide programs, actively manage selection and implementation of EAPA initiatives.
  • Work with peer global regional Heads of Operations for best practice sharing across Division.
  • Manage cost reduction/efficiency improvement programs across region.

Sub-Region Enablement & Collaboration

  • Partner with Sub-regional Heads and Operations Leads to develop local SC capabilities, improve local processes, maintain highest standards of QESH and operational efficiency across region
  • Act as a reporting, mediating and/or problem-solving entity between the customer and internal organization to prevent escalation or claims.
  • Contribute proposals for (new) products and/or services.
  • Partner with regional Head of Sales on handover of projects from sales to operations phases

People Development & Capability Building

Develop and coach operations teams to develop competencies across organization and build succession planning funnel

To succeed in this role, you will need:

  • Technical/ Engineering university degree
  • Master's in business administration (desirable)
  • Excellent verbal and written English communication skills, other languages within SEA region an advantage
    Excellent Excel and PowerPoint skills

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.