Head of Operations

**About Propseller**:
In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

**Role Description**:
Reporting directly to our Chief Product Officer, the Head of Operations owns the vision and execution of all back-office operations within the organization: listing, ground, viewing, along with client success and customer service. The Head of Operations leads one of the two largest teams in the company, currently made of 20 people and forecasted to grow to 30-50 over the next 24 months. The Head of Operations hires, trains and grows all levels of the Operations function and leads the design, development, and implementation of the organisation, processes, and internal software tools allowing the Operations function to keep on scaling with an ever-improving efficiency and satisfaction. Over time, the internal tools and capabilities developed by the Head of Operations are expected to be commercialised, making the Head of Operations become the general manager of a true profit-center, or “a start-up within the start-up”.

**Duties & Responsibilities**:
Strategy & Operations
- Along with the rest of the executive team, define ambitious goals for the company and translate them into actionable plans and targets for the operations team;
- Take full ownership of the Operations targets and drive the entire Operations team to deliver on or beyond them;
- Get on the ground, analyse data and capture weak signals to define the direction of the operations function, always in the consumer’s favour;
People Management
- Design the future organisation of the operations function and work with your managers and recruiters to fill the roles with the right talents;
- Set performance management standards, evaluation criteria, and career paths for your team members. Promote high potentials and groom them into becoming future leaders;
- Identify training needs and develop training programs to grow your team;
Projects and Product
- Develop an ambitious roadmap to improve and scale systematically the operations functions;
- Lead and/or sponsor cross-functional projects such as offshoring, new Saas roll-out, new organisation, etc;
- Own the product roadmap of the Operations function, whether if it is developed with low-code tools or from scratch, with in-house or outsourced software engineers.

This is a role for you if you are a product-driven people leader. You are a naturally people person who is extremely organised and who finds joy in building beautiful reliable mechanics. You are grounded and know how to get things done quickly and efficiently. You have a keen eye for details and quality and are constantly looking to exceed the current standards. You are looking for the next step in your career in which you can bring together people management, product development and, in the longer run, a commercial component.

**Requirements**:

- Bachelor's Degree from a top-tier university;
- 4+ years experience in a technology-driven environment, including 2+ years in leading teams;
- High analytical and problem-solving abilities;
- Detail-oriented enough to produce documentation for senior stakeholders;
- Demonstrated success in managing complex, cross-functional projects;
- Highly structured and organised with the ability to build systems from scratch;
- Demonstrated success in building software products, either as an internal client or as a product manager.

**You Get**:

- **Central office**: WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
- **Swimming pool and gym access**: access to our office swimming pool and gym;
- **Cutting-edge equipment**: MacBook Pro, Jabra headset, fully integrated CRM, and more;
- **Quarterly town halls**: Quarterly town halls including company-wide physical gatherings;
- **Team lunch budget**: Quarter budget for team bonding lunches or dinners;
- **Bi-annual performance and salary reviews**: giving all the opportunity to progress fast;
- **Cor