Account Management
2 weeks ago
Job Responsibilities and Duties:
- Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements
 - Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants
 - Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.
 - Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex issues timely and effectively
 - Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.
 - Other ad hoc tasks as required
 
Requirements:
- Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, payments, or financial services sector.
 - Candidates with more experience will be considered for more a senior role
 - Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.
 - Excellent communication, negotiation, and relationship management skills.
 - A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment
 - Ability to work collaboratively across functions, yet independently
 
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