Account Management

2 weeks ago

Central Region, Singapore Red Dot Payment Pte Ltd Full time $80,000 - $120,000 per year

Job Responsibilities and Duties:

  • Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements
  • Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants
  • Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.
  • Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex issues timely and effectively
  • Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.
  • Other ad hoc tasks as required

Requirements:

  • Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, payments, or financial services sector.
  • Candidates with more experience will be considered for more a senior role
  • Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.
  • Excellent communication, negotiation, and relationship management skills.
  • A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment
  • Ability to work collaboratively across functions, yet independently

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