
Senior Customer Service Specialist
5 days ago
Senior Customer Service Specialist - WFH - Steel Trade - up to $7500 (Urgent)
Office: Central - Tanjong Pagar
Salary: $5000 to $7500 + VB
Flexible work hours: 8.30am to 5.30pm or 9am to 6pm (Monday to Friday)
Hybrid: Yes, WFH available
You will be responsible for the efficient set-up, execution, control and management of projects within the agreed contractual scope & company's policy with client's satisfaction as a final result.
Responsibilities:
• Oversee the supply and delivery of steel, ensuring compliance with specified delivery specifications and conditions, based on customer's requirements.
• Plan, execute, and oversee projects from start to completion, defining scope and deliverables with senior management.
• Communicate and manage expectations with stakeholders and team members, resolving conflicts as needed.
• Track milestones, manage changes, and prepare contingency plans, ensuring project goals are met.
• Develop reports and proposals, defining success criteria and building essential business relationships.
• Review and manage steel mill technical deviation, project specification requirement, and steel mill production documents with customer specifications.
• Coordinate testing, inspections, and production activities from raw materials to customer delivery.
• Source and engage freight forwarder to execute shipment.
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