Senior Customer Service Specialist

5 days ago


Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $5,000 - $7,500 per year

Senior Customer Service Specialist - WFH - Steel Trade - up to $7500 (Urgent)

Office: Central - Tanjong Pagar

Salary: $5000 to $7500 + VB

Flexible work hours: 8.30am to 5.30pm or 9am to 6pm (Monday to Friday)

Hybrid: Yes, WFH available

You will be responsible for the efficient set-up, execution, control and management of projects within the agreed contractual scope & company's policy with client's satisfaction as a final result.

Responsibilities:


• Oversee the supply and delivery of steel, ensuring compliance with specified delivery specifications and conditions, based on customer's requirements.


• Plan, execute, and oversee projects from start to completion, defining scope and deliverables with senior management.


• Communicate and manage expectations with stakeholders and team members, resolving conflicts as needed.


• Track milestones, manage changes, and prepare contingency plans, ensuring project goals are met.


• Develop reports and proposals, defining success criteria and building essential business relationships.


• Review and manage steel mill technical deviation, project specification requirement, and steel mill production documents with customer specifications.


• Coordinate testing, inspections, and production activities from raw materials to customer delivery.


• Source and engage freight forwarder to execute shipment.



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